Kan Jing Heng Jordan
North, East
Overview
7
7
years of professional experience
Work History
Mortgage Advisor
REDBRICK MORTGAGE ADVISORY
Singapore
02.2024 - Current
- Reduced turnaround time for loan approvals with efficient documentation collection and underwriting submission processes.
- Maintained a high level of industry knowledge by attending relevant conferences and workshops, ensuring accurate and up-to-date advice for clients.
- Conducted thorough risk assessments on potential borrowers, safeguarding the company''s financial interests while providing appropriate financing options.
- Collaborated closely with colleagues to share best practices, resulting in improved overall team performance metrics.
- Ensured compliance with all regulatory requirements throughout each step of the mortgage application process, protecting both clients and the company from potential legal issues.
- Negotiated favorable terms on behalf of clients with various lenders, securing optimal interest rates and loan conditions for their unique circumstances.
- Conducted regular follow-ups with existing clients to ensure their continued satisfaction after closing on their mortgages and addressing any concerns that arose.
General Insurance Specialist
SingCapital Pte Ltd
Singapore
10.2023 - 01.2024
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Communicated effectively with members of operations, finance and clinical departments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Operations Manager
S&H MOTOR PTE LTD
Singapore
03.2023 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handle day to day operations of claims department
- Executed an estimation for claims processes
- In Charge of liaising with Surveyors who are handling damaged during the accident
- In charge of placing orders from the respective suppliers required for each vehicle repairs
- Managing daily operations of the workshop
- Allocating manpower for each vehicle repairs
- In charge of Liasing with paint workshop after each vehicle repair as required
- Providing customer service to each clients that visit the workshop with regards to their vehicle claims
Sales Associate
GARAGE13 PTE LTD
SINGAPORE
05.2021 - 02.2023
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Launched marketing activities for new product lines and market penetration.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Provided positive first impressions to welcome existing, new and potential customers.
Loyalty Club Host
Marina Bay Sands
05.2019 - 05.2021
- Career Progression
- Main responsibilities :
- Understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information
- Point of contact and host customers at the casino
- Assist in keeping database updated with accurate personal information of card members
- Provide excellent service to players in order to develop new relationships with potential players and nurturing existing player relationships
- Be able to maintain portfolio of assigned active and inactive players
Mortgage Specialist
Citibank Singapore Limited
01.2018 - 03.2019
- Responsible to meet home loan sales targets, sourcing for home loans through various distribution channels
- Attending show flat duties, events hosted by agents and roadshows
- Abiding regulations of Citibank internal guidelines and ensure discipline approach to lending and fair dealing
- Develop workable business development ideas to bring in more loans
- Establishment of good inter-personal relationships with partners such as Lawyers, Developers and Agents
- Network and develop good internal relationships with stakeholders from risk, loan operations and valuation unit
- Ability to work independently and take charge of time to plan sales visits and presentations to potential customers
- Progressively build referral base through regular contact of referral sources
- Proactively build and manage long-term customer relationships as well as provide good after sales service.
Education
Diploma - Commerce
Kaplan Higher Education Institute
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Seng Kang Secondary School
Skills
- IT skills:
- Microsoft Words, Excel, Power point
- Business Continuity Plan (BCP) Certified
- Personal General Insurance (PGI) Certified
- IMI Damage Assessor Certificate (Estimator)
Timeline
Mortgage Advisor
REDBRICK MORTGAGE ADVISORY
02.2024 - Current
General Insurance Specialist
SingCapital Pte Ltd
10.2023 - 01.2024
Operations Manager
S&H MOTOR PTE LTD
03.2023 - 10.2023
Sales Associate
GARAGE13 PTE LTD
05.2021 - 02.2023
Loyalty Club Host
Marina Bay Sands
05.2019 - 05.2021
Mortgage Specialist
Citibank Singapore Limited
01.2018 - 03.2019
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Seng Kang Secondary School
Diploma - Commerce
Kaplan Higher Education Institute