Kah Fai, Jeremy Loo
Summary
Free Lance Draftsman with 4 years of experience. Developing models or schematics drawings on behalf of a client. Producing architecture drawings for residential buildings.
Working on 3 shifts as a Primary Screening Officer with 7 years of experience in Immigration Checkpoint Authority (ICA) at Woodlands Checkpoint. Passport and cargo permit clearance, profiling of travellers, explaining customs and immigration regulations to travellers.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Executive
ST Engineering (CMPB)
01.2022 - Current
- Provide customer service, to receive and manage the queries, requests and feedback
- Support and track submission of reports (including medical reports), update systems, identify cases of delays and to take timely follow up actions
- Receive and accurately process reports and related documents, including scanning and updating records in a timely manner
- Track and identify any delays and take appropriate follow up actions
- Liaise with various internal and external parities for timely follow up
- Identify cases that require further medical reviews and track the milestones, take appropriate actions to identify and expedite cases that have experienced delays or lapses and/or to prevent delays
- Receive and manage cases that require change of appointments with internal or external agencies
- Manage cases of requests and appeals, reviewing the background details, engaging the requestor and relevant agencies, prepare submission and make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure
- CMPB
- Proud Moments: My proudest moment helping a customer/parent was one time when a parent wrote into us extremely agitated and panic because nobody had been able to give her the information she was looking for
Primary Screening Officer
Immigration Checkpoint Authority (ICA)
01.2012 - 01.2019
- Screening of passports, travellers, documents, and cargo upon arrival and departure to Singapore
- Identifying undesirable travellers and contraband items going through the checkpoint
- Attend to travellers whenever they have any enquires about immigration and custom regulations or issues such as visas, passports, permits and contraband items in order to give them appropriate advice
- Planning & scheduling of roster for officers to ensure there are enough counters in operation at all times
- Greet travellers, administrative paperwork and relay information to the higher authority and work closely with other employees when necessary
- Proud Moments: Receive my appointment letter of promotion to SSGT in just 4 years
- Getting a letter of recognition when detecting of any violation of customs, SPF and immigration regulations cases
Free Lance Draftsman
Nil
01.2008 - 01.2012
- Preparing architectural drawings and rough sketches computer design software and drawing tools and ensuring the design drawings adhere to the specifications provided
- Proud Moments: When my drawing efforts were being recognised by the clients and peers
- Solving critical design problems which do not meet the requirements
- Increasing productivity as someone else is working on a similar project right now and whoever finishes first will get the client
Education
Bachelor of Applied Science with Distinction - Aviation such as Airport and Airline Operations and Air Cargo Management and Operations
Royal Melbourne Institute of Technology (RMIT University)
01.2022
Diploma in Architecture -
Singapore Polytechnic
01.2006
O Levels -
Outram Secondary School
01.2002
Skills
- Critical Thinking
- Time Management
- Engineering Drawings
- Solving Problems Independently
- Learn and Adapt
- Effective Communication
- Detail Orientated
- Team Player
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
Miscellaneous information
Fluent in English, Mandarin, Cantonese, MS Office, MS Project, MS Access, AutoCAD, MicroStation, Autodesk Revit, Adobe Photoshop, Avid in sports (Especially Cycling and Soccer), 3,700 SGD to 4,000 SGD, One months Notice
Personal Information
- Date of Birth: 14/09/84
- Nationality: Singaporean
- Driving License: Class 3
- Marital Status: Single
Reason for leaving
Better opportunities - I'm searching for new job opportunities to advance in my work. I am attracted to this job as it gives me the opportunity to take on new tasks that fit with my professional objectives.
Timeline
Customer Service Executive
ST Engineering (CMPB)
01.2022 - Current
Primary Screening Officer
Immigration Checkpoint Authority (ICA)
01.2012 - 01.2019
Free Lance Draftsman
Nil
01.2008 - 01.2012
Diploma in Architecture -
Singapore Polytechnic
O Levels -
Outram Secondary School
Bachelor of Applied Science with Distinction - Aviation such as Airport and Airline Operations and Air Cargo Management and Operations
Royal Melbourne Institute of Technology (RMIT University)
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