NUR ISTANIA

Motivated and adaptable individual with experience in fast-paced environments and a strong ability to follow instructions from all levels of management. Proven team player with excellent interpersonal skills and a commitment to building positive working relationships. My education at ITE College West and NATC Institute has instilled in me strong work ethics, discipline, and professionalism.

Through my coursework at ITE College West, I developed foundational knowledge in customer service, while my part-time role at The Coffee Bean & Tea Leaf as a Barista helped me become more open-minded and customer-focused. Additionally, my experience at Tele-Centre Services strengthened my multitasking abilities and taught me how to remain calm and effective under pressure.

Customer Service Representative with strong verbal and written communication skills, active listening, and a keen eye for problem-solving. Passionate about delivering exceptional customer experiences by understanding individual needs and providing tailored solutions that foster customer satisfaction and loyalty.