TAI POH KEI

Customer Service Executive

ACS FREIGHT SERVICES PTE LTD

07.2022 - Current

Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Ensured accurate documentation for shipping processes to maintain compliance with regulations.
Collaborated with cross-functional teams to streamline operations and enhance service delivery.
Trained new staff on customer service protocols and company policies to ensure consistency.
Maintained up-to-date knowledge of industry trends and best practices for enhanced customer engagement strategies.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
Managed vendor relationships, negotiating contracts for cost-effective services and equipment procurement.
Achieved significant cost savings through effective supplier negotiations and procurement management.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Proved successful working within tight deadlines and a fast-paced environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.