Jing En Chew
Singapore
Summary
Aiming to join a dynamic maritime organization where I can utilize my academic background in maritime business to grow professionally and contribute to strategic decision-making processes.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Dispute Officer (Customer Service)
CMA CGM & ANL Pte Ltd
09.2024 - Current
- Manage and resolve customers disputes efficiently
- Oversee the end-to-end process of managing disputes, including receiving complaints and assessing issues
- Resolve disputes through thorough checking of quotation/filing in system
- Collaborate with internal teams and stakeholders to resolve complex issues
- Transfer the knowledge gained to Shared Service Centre, monitor their progress and performed/provided audit findings
Documentation Executive / Customer Service
CMA CGM & ANL Pte Ltd
07.2022 - 07.2023
- Manage and resolve documentation queries for export shipments
- Coordinate with destination agency to ensure smooth documentation process
- Ensure compliance with shipping regulations and maintained accurate documentation to avoid delays/penalties
- Provide support to customers regarding documentation issues and ensure timely resolution
- Handle customer inquiries via emails/calls
- Liaison with other agencies to arrange shipments and resolve customer issues
NSF (Air Operation Specialist)
Republic of Singapore Air Force
05.2020 - 05.2022
- Plan and manage flying schedule for squadron
- Coordinate with external parties for operational matters
- Ensure smooth procedures during flying
- Compute aircrew statistics monthly
- Guide understudy to learn fundamental standard operating procedures
Flyer Distributor
Gain City
09.2019 - 09.2019
- Attended to shoppers’ enquiries
- Handed flyers to shoppers around the convention
- Handled shoppers’ relations in a gracious manner and accordance with company policies
Banquet Server
Aegis
03.2019 - 03.2019
- Assisted with food and table preparation
- Served plated dinners to guests and responded to requests
- Communicated with banquet supervisor as well as other servers
- Cleaned and sanitized the venue
Export Documentation Intern
CMA CGM & ANL Pte Ltd
04.2018 - 09.2018
- Handled customers’ enquiries over the phone and emails
- Prepared and audit export documentation for vessel shipments
- Helped in the ‘closing’ of vessels to facilitate shipments
- Ensured customers’ document drafts are submitted in a timely manner
Sales Promoter
Crocs
12.2015 - 12.2015
- Handled shoppers’ relations in a gracious manner and accordance with company policies
- Helped customers to locate items
- Utilized time efficiently when not attending to customers, including folding clothes, and cleaning fitting rooms
- Determined customers’ needs by asking relevant questions and listening actively
Education
BSc (Hons) Maritime Business (Law) - Law
University of Plymouth
09.2023 - 06.2024
Diploma in Maritime Business -
Singapore Polytechnic
03.2018 - 04.2020
Higher Nitec in Maritime Engineering - undefined
ITE College Central
01.2015 - 12.2016
General Certificate of Education – Ordinary Level - undefined
Hai Sing Catholic School
01.2010 - 12.2014
Skills
- Bilingual in English & Mandarin
- Active learning
- Work coordination
- Report writing
- Team collaboration
- Emergency response coordination
- Communication
- Self-discipline
- Computer literacy
- Team-oriented
- Critical thinking
- Class 3 driving license
Activities And Accomplishments
- Best Airman of the Month, 04/01/21
- ITE Certificate of Merit, 01/01/17
- ITE Edusave Certificate of Academic Achievement, 01/01/17
- ITE Edusave Award for Achievement, Good Leadership and Service (EAGLES), 01/01/17
- Participated in Overseas Community Service Programme, 01/01/16
- ITE Director’s List for Academic Year, 01/01/16
- ITE Edusave Merit Bursary, 01/01/16
- Participated in Diabetic Society of Singapore Flag Day 2014
- Member of the Taekwondo Club from 2010 to 2014
- Participated in Singapore Children's Society Flag Day 2013
- Participated in Creative Gifts for the Elderly in 2011
- Participated in Food Hamper Donations to the Singapore Cheshire Home in 2010
- Represented Hai Sing Catholic School and external organization in Taekwondo competitions, like Whampoa Community Club Taekwondo Poomsae Championship 2010
Timeline
Dispute Officer (Customer Service)
CMA CGM & ANL Pte Ltd
09.2024 - Current
BSc (Hons) Maritime Business (Law) - Law
University of Plymouth
09.2023 - 06.2024
Documentation Executive / Customer Service
CMA CGM & ANL Pte Ltd
07.2022 - 07.2023
NSF (Air Operation Specialist)
Republic of Singapore Air Force
05.2020 - 05.2022
Flyer Distributor
Gain City
09.2019 - 09.2019
Banquet Server
Aegis
03.2019 - 03.2019
Export Documentation Intern
CMA CGM & ANL Pte Ltd
04.2018 - 09.2018
Diploma in Maritime Business -
Singapore Polytechnic
03.2018 - 04.2020
Sales Promoter
Crocs
12.2015 - 12.2015
Higher Nitec in Maritime Engineering - undefined
ITE College Central
01.2015 - 12.2016
General Certificate of Education – Ordinary Level - undefined
Hai Sing Catholic School
01.2010 - 12.2014
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