Bessie Tsai
MEL
Summary
Customer-focused individual with strong communication and interpersonal skills, able to handle different customer needs in a professional and efficient manner. Well-organised and calm under pressure, with a strong commitment to providing good service and ensuring customer satisfaction. Looking for a full-time Customer Service Officer role where I can contribute and continue to grow.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
TastyOne
Tottenham, Melbourne
05.2024 - Current
- Resolve customer inquiries quickly and professionally, ensuring a positive experience every time.
- Manage and update customer accounts accurately, keeping information current and reliable.
- Review customer feedback to spot patterns and suggest improvements to enhance service.
- Assist a high volume of customers daily, maintaining a friendly and helpful approach.
- Handle complaints calmly and find practical solutions that satisfy customers.
- Coordinate with internal teams to solve issues efficiently and reduce delays.
- Provide support through phone, email, and chat, helping customers feel valued and understood.
- Offer personalized recommendations to meet customer needs and encourage repeat engagement.
Head Barista
Greta
Melbourne, VIC
01.2022 - 03.2024
- Operated espresso machines and commercial coffee brewers to craft high-quality beverages efficiently.
- Built positive, professional relationships with customers and team members.
- Managed busy morning rushes, delivering calm, timely, and friendly service.
- Connected with clients personally, consistently exceeding service expectations.
Education
Bachelor of Science - Applied English
Tainan University of Technology
Tainan, Taiwan06-2018
Skills
- Resolving customer inquiries and complaints efficiently
- Strong interpersonal and empathetic communication skills
- Bilingual: Mandarin & English
- Handling high-volume customer interactions calmly and professionally
- Managing customer accounts and ensuring accurate records
Customer Service & Communication
Operations & Problem-Solving
- Reviewing feedback to identify trends and improve service
- Time management and organisation in fast-paced environments
- Coordinating with internal teams for issue resolution
- Adaptable, reliable, and thrives under pressure
- Collaborative team player; able to work independently
- Commitment to continuous learning and professional growth
Personal & Team Skills
Timeline
Customer Service Officer
TastyOne
05.2024 - Current
Head Barista
Greta
01.2022 - 03.2024
Bachelor of Science - Applied English
Tainan University of Technology