Zheng Yufan
Summary
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Customer Service Executive, Enrolment Officer
Terry Chew Academy (TCIMO Pte Ltd)
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handle customer complaints and providing the best possible solution to the queries
- Maintaining and updating the information of the customers regularly
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Process student registrations and payment
- Collaborated with marketing team to increase brand awareness and drive enrollment growth through targeted campaigns.
- Coordinated closely with academic departments to ensure sufficient course offerings were available each semester as per enrollment demands.
Service Assistant (Part-time)
Patbingsoo, Pocha Korean Street Dining
01.2019 - 06.2022
- Promoted efficiency by removing empty dishes, glassware, and silverware to shorten bussing times
- Delivered food items to tables ensuring each restaurant patron received the correct order
- Sanitized tables and followed proper cleaning methods to avoid foodborne illnesses
- Kept registering accurately through correct billing, payment processing, and cash management practices
- Cleared tables immediately after guests left in preparation for the next guest
- Resolved customers' inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
Digital Marketing Intern
Inspiring Generations II Pte Ltd
03.2021 - 09.2021
- Coordinated mailings, marketing materials, and website content
- Organized and analyzed data and marketing results
- Continually brainstormed new and creative growth strategies
- Developed unique content for the company’s social media to improve brand awareness
- Created engaging content for social media such as Instagram and Facebook
- Designed and presented social media campaign ideas.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Facilitated collaboration between the company and educational institutions, including the Overseas Family School.
Retail Associate (Part-time)
Crabtree & Evelyn
01.2017 - 01.2019
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Answered customer questions regarding merchandise and pricing
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Education
Diploma - Diploma in Business Application
Republic Polytechnic
01.2022
Bachelor of Business -
Singapore University of Social Sciences
04-2027
Skills
- Leadership
- Customer relationship management
- Team collaboration
- Reliable
- Organized
- Effectively bilingual in English and Mandarin, spoken and written
- Problem-solving abilities
- Java
- SQL
- Tableau
- Python
- Microsoft Office
- Power Bi
References
Available upon request
Awards
NYAA (National Youth Achievement Award) Bronze2015, NYAA (National Youth Achievement Award) Silver2017
Timeline
Customer Service Executive, Enrolment Officer
Terry Chew Academy (TCIMO Pte Ltd)
04.2022 - Current
Digital Marketing Intern
Inspiring Generations II Pte Ltd
03.2021 - 09.2021
Service Assistant (Part-time)
Patbingsoo, Pocha Korean Street Dining
01.2019 - 06.2022
Retail Associate (Part-time)
Crabtree & Evelyn
01.2017 - 01.2019
Diploma - Diploma in Business Application
Republic Polytechnic
Bachelor of Business -
Singapore University of Social Sciences
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