Jennie Trang
Singapore
Summary
Diploma holder majoring in Management studies with 3 years of work experiences handling sales, customer facing operations and administration in the real estate and hospitality industry. Seeking for a new job opportunity to enhance existing knowledge and skillsets. Keen on sale executive, admin, finance,personal asssitance or receptionist role.
I am a Permanent Residence.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Family Podiatry Center
09.2024 - Current
- Greeted patients upon arrival, ensuring a welcoming and professional environment.
- Managed the clinic’s front desk by answering phone calls, emails, and handling walk-ins, providing accurate information about services, appointments, and procedures.
- Scheduled patient appointments efficiently, optimizing the daily workflow and minimizing wait times.
- Maintained and updated patient records, ensuring confidentiality and accuracy in line with medical regulations.
- Coordinated appointments between patients and healthcare professionals, handling cancellations, rescheduling, and reminders.
- Processed payments, managed billing inquiries, and handled insurance documentation.
- Ensured the clinic reception area was tidy and organized, making it comfortable for patients.
- Managed office supplies, placing orders when necessary to ensure the smooth functioning of the clinic.
Clinic Assistant
Family Podiatry Center
07.2024 - Current
- Welcomed patients and assisted with appointment scheduling, ensuring a smooth and efficient patient flow.
- Managed patient records, updating personal information, medical histories, and treatment plans in the clinic’s database.
- Assisted podiatrists during patient consultations and procedures by preparing treatment rooms and ensuring the availability of necessary medical tools.
- Handled administrative tasks such as billing, payments, insurance claims, and inventory management of medical supplies.
- Educated patients on post-procedure care, orthotic usage, and general foot health.
- Coordinated communication between patients, doctors, and other healthcare providers to ensure timely follow-ups and referrals.
- Ensured adherence to hygiene standards, maintaining a clean and sterile clinic environment.
Insurance Agent
08.2022 - 12.2022
- License No.: 000820390
Real Estate Broker
Khai Hoan Land
04.2021 - 08.2022
- Assist sellers in how to best promote their properties to attract advantageous offers
- Advertise properties through a variety of marketing techniques
- Evaluate the clients' desires and economic capabilities to discover the appropriate suggestions
- Provide information regarding legal guidelines, rates, specifications and property availability
- Mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understanding
- Appraise the value of properties by thoroughly researching the market or past purchases
- Present properties to potential buyers and address questions or concerns
- Draft and complete important legal documents (contracts, agreements etc)
- Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Advised clients on optimum buying and selling choices for maximum returns.
- Achievements: Sales transactions: 9 Vinhomes Grand Park apartments in district 9; 2 GrandWorld Phú Quốc shophouses
- Rental transactions: hotels, apartments, houses, and villas in Phu My Hung, district 7.
Real Estate Agent
Thien Phuoc Land
06.2020 - 04.2021
- Company Overview: Ho Chi Minh
- Provide guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients' needs and financial abilities to propose solutions that suit them
- Perform comparative market analysis to estimate properties' value
- Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
- Promote sales through advertisements, open houses and listing service
- Ho Chi Minh
Hotel Receptionist
Red Resort Phu Quoc
07.2019 - 06.2020
- Provide friendly and efficient check-in and check-out service at Hotel Reception
- Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
- Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
- Take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
- Handle walk-in, email, phone enquiries, and internet hotel room reservations
- Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
- Maintain and improve the hotel's high standard of service and hospitality by providing relevant information such as customer feedback
Education
Diploma - Management Studies
Singapore Institute of Management
05.2024
English IELTS -
RMIT University Vietnam
06.2022
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Adaptable
- Good communication skills
- Good Problem-solving skills
- Proactive
- Financial Planning
- Customer service
- Independent & team player
Languages
English
Vietnamese
Personal Information
Gender: Female
Timeline
Front Desk Receptionist
Family Podiatry Center
09.2024 - Current
Clinic Assistant
Family Podiatry Center
07.2024 - Current
Insurance Agent
08.2022 - 12.2022
Real Estate Broker
Khai Hoan Land
04.2021 - 08.2022
Real Estate Agent
Thien Phuoc Land
06.2020 - 04.2021
Hotel Receptionist
Red Resort Phu Quoc
07.2019 - 06.2020
English IELTS -
RMIT University Vietnam
Diploma - Management Studies
Singapore Institute of Management
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