Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic
Magdalene Tay

Magdalene Tay

Manager
Singapore

Summary

Experienced professional with over 15 years in customer service, aviation, facilities management, and marketing communications. Specialising in healthcare service training and managing a learning academy for 4 years. Dedicated to continuous learning, innovation, and excellence in delivering outstanding results and fostering growth through diverse skill sets and industry knowledge.

Overview

17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

MANAGER

Ren Ci Hospital, Ren Ci Learning Academy
12.2020 - Current
  • Led the successful application for AIC Learning Institute status through a competitive Request for Proposal (RFP) process, securing official recognition from the Agency for Integrated Care (AIC).
  • Spearheaded the team to achieve SkillsFuture Singapore (SSG) accreditation for Ren Ci Hospital as a certified training provider.
  • Successfully led the acquisition of two nationally recognised certifications:
    Higher Certificate in Healthcare (Community Care)
    Advanced Certificate in Healthcare (Community Care)
  • Positioned Ren Ci Hospital as the first healthcare institution to obtain both certifications and led the inaugural and subsequent course runs with full enrolment.
  • Developed B2B training partnerships by working closely with community care organisations to customise training programmes that address specific workforce development needs.
  • Effectively managed multiple concurrent projects under tight timelines.
  • Organised and hosted graduation ceremonies to celebrate training achievements and institutional milestones.
  • Oversaw full Profit & Loss (P&L) responsibilities for the academy, ensuring financial sustainability and operational efficiency.
  • Managed daily operations, including strategic planning, budgeting, staffing, and process optimisation.
  • Designed and implemented marketing strategies to expand programme visibility and drive participation.
  • Built and maintained strategic partnerships with educational institutions, healthcare providers, and industry stakeholders.
  • Delivered service training sessions to elevate care standards and enhance service delivery in the sector.
  • Applied strong cultural intelligence from previous international experience to engage learners from diverse backgrounds.
  • Supervised and motivated team members to drive high performance and service quality.
  • Performed staff appraisals, providing clear, constructive feedback and setting development goals aligned with team and organisational objectives.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved internal and external conflicts by listening actively, mediating fairly, and maintaining open communication.
  • Implemented cost-control measures to keep operations within budget while achieving training objectives.
  • Increased enrolment and stakeholder engagement through targeted marketing and outreach initiatives.

LEADING STEWARDESS

Singapore Airlines
01.2008 - 12.2020
  • Led cabin crew teams on regional and long-haul international flights, ensuring safety protocols, service standards, and operational procedures were consistently upheld.
  • Developed strong analytical, interpersonal, and problem-solving skills through real-time decision-making in a dynamic, multicultural work environment.
  • Built confidence in managing challenges within space and time constraints, especially during high-traffic service periods and emergency scenarios.
  • Collaborated closely with pilots and fellow crew members to ensure seamless communication and coordination throughout all phases of flight.
  • Promoted guest loyalty and elevated brand experience through warm, personalised service at every customer touchpoint.
  • Conducted regular cabin checks on long-haul flights, proactively addressing passenger needs and monitoring well-being.
  • Supported crew in high-pressure situations, maintaining calm professionalism and effective communication.
  • Assisted passengers with special needs, delivering compassionate care and ensuring their comfort and safety throughout the flight.
  • Ensured dietary requirements were met accurately while preparing and serving meals, with attention to detail and efficiency.
  • Participated in ongoing training and development, staying updated on aviation safety regulations, inflight service trends, and hospitality best practices.
  • Acted as a mentor and role model to junior crew members, offering guidance and feedback to help them grow professionally and uphold SIA’s service excellence.

Education

Bachelor of Arts - Media Communication

University
Singapore
01.2008 - 01.2010

Skills

  • Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google Classroom

  • Design Tools: Canva

Other Skills: SuccessFactor LMS

Certification

ACTA (Advanced Certificate in Training and Assessment)

Interests

Pilates and Rhythmic Cycling

Timeline

MANAGER

Ren Ci Hospital, Ren Ci Learning Academy
12.2020 - Current

ACTA (Advanced Certificate in Training and Assessment)

07-2019

LEADING STEWARDESS

Singapore Airlines
01.2008 - 12.2020

Bachelor of Arts - Media Communication

University
01.2008 - 01.2010

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