Izza Liyana
Singapore
Summary
Motivated and enthusiastic professional with experience in sales, event marketing, and aviation security.. Skilled in delivering customer service, while maintaining safety standards, and handling challenging situations with poise. Able to communicate effectively with diverse individuals of different backgrounds and culture. Passionate about aviation, eager to learn, and committed to delivering a world-class passenger experience while ensuring safety and comfort.
Overview
5
5
years of professional experience
Work History
Operations Deployment Assistant (ODA)
Certis Cisco
07.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for ground operations.
- Prepare and allocate operation equipments such as explosive detection device, walkie talkies, tablets for officers before flight operation.
- Conduct equipments checks at all four terminals twice a month, to ensure they are in excellent working condition for screening.
- Liaise and update with Immigration & Checkpoints Authority regarding the monthly and daily performance of ground operations.
- Liaise with technicians when equipments are not working.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Handle inventory such as safety vests, gloves, Nametags, medical face mask, etc.
Aviation Security Officer
Certis Cisco
04.2024 - Current
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, Hand-held Metal Detectors (HHMD), and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Performed pat-downs to look for unauthorized materials and weapons.
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
Performing Artist/Dancer (Freelance)
Era Dance Theatre LTD
01.2020 - 03.2024
- Collaborated with both regional and international dance groups for multiple performances
- Performed locally and internationally; taught dance to all ages.
- Promoted shows online and built strong industry connections.
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating
Social Media Marketing and Event Management Intern
YouthCreates & ActiveGroove | SPORT SG
04.2022 - 08.2022
- Planned and supported events from registration to execution.
- Created social media content and ran engagement campaigns.
- Collected event data and prepared performance reports.
Retail Salesperson
PUMA | Singapore
12.2021 - 01.2022
- Provided product advice, processed transactions, and maintained displays.
- Increased store sales through upselling and customer engagement.
Education
Diploma - Business, Sports Management
Republic Polytechnic
Singapore04.2024
Ang Mo Kio Secondary School
12.2019
Skills
- Great communication skills in English, and Malay
- Ability to work under pressure in challenging environments
- Knowledge of safety protocols
- Proficient in MS Office Suite and basic computer troubleshooting
- Excellent customer service capacity with exemplary attention to detail
- Exceptional organizational and multitasking abilities
- Inventory replenishment
- Time management
- Data entry
- File and record keeping
Language
English
Malay
Hobbies
- Dancing
- Hiking
- Traveling
- Reading
Timeline
Operations Deployment Assistant (ODA)
Certis Cisco
07.2024 - Current
Aviation Security Officer
Certis Cisco
04.2024 - Current
Social Media Marketing and Event Management Intern
YouthCreates & ActiveGroove | SPORT SG
04.2022 - 08.2022
Retail Salesperson
PUMA | Singapore
12.2021 - 01.2022
Performing Artist/Dancer (Freelance)
Era Dance Theatre LTD
01.2020 - 03.2024
Diploma - Business, Sports Management
Republic Polytechnic
Ang Mo Kio Secondary School
Similar Profiles
SOPHIA LEESOPHIA LEE
RECRUITER/INTERVIEWER at Certis CiscoRECRUITER/INTERVIEWER at Certis Cisco
LIM YONGCHUNLIM YONGCHUN
Security Officer at Certis CiscoSecurity Officer at Certis Cisco
MUHAMMAD ASHIKIN BIN SAMATMUHAMMAD ASHIKIN BIN SAMAT
Fitness Trainer at Certis CISCO SecurityFitness Trainer at Certis CISCO Security
Saurabh DuggalSaurabh Duggal
Senior Manager Total Rewards, APJC at CloudflareSenior Manager Total Rewards, APJC at Cloudflare
Chen Wei JieChen Wei Jie
Assistant Manager at Getinge South East AsiaAssistant Manager at Getinge South East Asia