Mohamad Taufiq Bin Mohamed Iskandar
Singapore
Summary
Customer Service and Operations professional with 5+ years of experience in events, retail, and F&B; Proven ability to lead teams, manage high-volume operations, and deliver excellent service in fast-paced environments. Skilled in problem-solving, communication, and process improvement. Recognized for consistently meeting organizational goals through dedication, leadership, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Event Worker / Team Leader
Certis Cisco (People Advantage)
01.2019 - 01.2023
- Delivered outstanding service by resolving inquiries and assisting with confidential documentation.
- Appointed Team Leader at Ministry of Manpower’s Stay Home Notice Call Center; trained and supervised agents, boosting productivity and quality.
- Improved operational efficiency by monitoring call performance and implementing survey systems.
- Supported national-scale initiatives requiring accuracy, professionalism, and reliability.
Promoter
Geez Company
01.2018 - 01.2019
- Persuaded customers through demonstrations, increasing sales performance.
- Consistently met and exceeded sales targets through engaging communication.
Sales Associate
Challenger Technologies
01.2018 - 01.2019
- Assisted customers using company applications to locate products and check availability.
- Prepared and organized merchandise to ensure smooth store operations.
Banquet Server
TCC Group
01.2017 - 01.2018
- Delivered high-standard F&B; service during corporate and private events.
- Ensured smooth service flow by maintaining accuracy and efficiency under tight schedules.
Cashier & Food Preparation
Kentucky Fried Chicken
01.2016 - 01.2018
- Ensured accuracy in order processing, cashiering, and daily cash reconciliation.
- Supported operations with multitasking across cashiering, stock replenishment, and customer service.
Education
Diploma - Business Process & Systems Engineering
Temasek Polytechnic
Singapore2023
GCE 'O' Level Certificate -
Private Candidate Self Study
Singapore2019
GCE 'O' Level Certificate -
Punggol Secondary School
Singapore2018
PSLE Certificate -
Seng Kang Primary School
Singapore2014
Skills
- Technical: Microsoft Office (Excel, Word, Visio), Computer Proficiency
- Professional: Customer Service, Event Support, Team Supervision, Sales Assistance
- Soft Skills: Communication, Leadership, Problem-Solving, Adaptability
Timeline
Event Worker / Team Leader
Certis Cisco (People Advantage)
01.2019 - 01.2023
Promoter
Geez Company
01.2018 - 01.2019
Sales Associate
Challenger Technologies
01.2018 - 01.2019
Banquet Server
TCC Group
01.2017 - 01.2018
Cashier & Food Preparation
Kentucky Fried Chicken
01.2016 - 01.2018
Diploma - Business Process & Systems Engineering
Temasek Polytechnic
GCE 'O' Level Certificate -
Private Candidate Self Study
GCE 'O' Level Certificate -
Punggol Secondary School
PSLE Certificate -
Seng Kang Primary School
References
References available upon request.
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