Irqa Fieliana Binte Mohammed Irwan
Patient Service
Summary
Reliable Medical Support professional with 4 years of experience in a fast-paced environment. Expertly assist with office operations and physician support by gathering patient information, past medical records and procedures. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Clinic Assistant
Yang And Yap Clinic And Surgery
09.2020 - 02.2022
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Assisted with documenting clinic activities and updated medical records.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Helped front desk staff register and process patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Patient Service Associate
Changi General Hospital
09.2019 - 05.2020
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Taught patients and families to use at-home medical equipment.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Patient Service Associate
Singhealth Polyclinics
09.2018 - 09.2019
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified patient insurance eligibility and entered patient information into system.
Cash Office Assistant
Robinsons & Co.
12.2017 - 02.2018
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Matched purchase orders with invoices and recorded necessary information.
Banquet Server
Orchard Hotel Singapore
03.2015 - 07.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
NITEC - Finance
Institution of Technical Eduation
East - Simei 04.2001 -
Skills
Patient Preparation
Data Coding
Payment Processing
Appointment Scheduling
Data Entry
Timeline
Clinic Assistant
Yang And Yap Clinic And Surgery
09.2020 - 02.2022
Patient Service Associate
Changi General Hospital
09.2019 - 05.2020
Patient Service Associate
Singhealth Polyclinics
09.2018 - 09.2019
Cash Office Assistant
Robinsons & Co.
12.2017 - 02.2018
Banquet Server
Orchard Hotel Singapore
03.2015 - 07.2017
NITEC - Finance
Institution of Technical Eduation
04.2001 -