Harris Tan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Area Manager
Pan Pacific Retail Management Pte. Ltd
10.2022 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Drove revenues and team morale by developing and deploying sales contests.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Senior Merchandising Manager
Pan Pacific Retail Management Pte. Ltd
07.2021 - 07.2022
- Motivated and mentored product strategy team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Reviewed customer feedback to identify trends and improve product selection.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Collaborated with marketing team for prompt promotion of products.
- Coordinated and directed buying team, enforcing compliance with company standards.
Merchandising Manager
Pan Pacific Retail Management Pte. Ltd
04.2019 - 06.2021
- Optimized store displays and appearance via strategic merchandising.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Negotiated pricing with vendors to achieve maximum profitability.
- Negotiated pricing and terms with vendors to secure best value for company.
Store Manager
Pan Pacific Retail Management Pte. Ltd
04.2018 - 03.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Department Manager
Pan Pacific Retail Management Pte. Ltd
09.2017 - 03.2018
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Department Manager
Urban Revivo
09.2016 - 09.2017
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Store Manager
Smiggle
11.2015 - 04.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Department Manager and Trainer
H&M
07.2011 - 11.2015
- Supported productivity increase and business growth through new hire training and mentoring.
- Introduced standardized training for cohesive learning environments.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Store Manager Trainee
Cotton On Group
03.2010 - 07.2011
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Firefighter
Singapore Civil Defence Force
04.2008 - 03.2010
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Operated hoses, pumps, ladders and other firefighting equipment.
Education
N' Levels -
North View Secondary School
12.2006
Skills
- Operations Management
- Controlling Costs
- Order Management
- Relationship Building and Management
- Cross-Functional Collaboration
- Vendor Management
- Brainstorming Ideas
- Recruitment and Hiring
- Quality Assurance
- Staff Development
- Staff Management
- Facility Inspections
- Staff Training
- Process Improvement
- Team Development
- Talent Review
- Performance Management
- Customer Relationship Management
- Operations
Running, Cycling, Badminton & Swimming
I am a very active and competitive person who loves to challenge myself physically and love the outdoors , I love to be sun-kissed, I run, bike or swim religiously at least 2-3 times a week, I have also recently taken part in marathons to test and improve my endurance. Basically I am a strong advocate of fitness and discipline in my inner circle! Health is wealth, Do add me on Runkeeper if you run as well!
I am also an animal lover, I have the best of both worlds in my humble abode, we have adopted a cat and a dog years ago, and I occasionally help my wife out with cat-rescuing duties.
Languages
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Japanese
Beginner (A1)
Hokkien
Beginner (A1)
Timeline
Area Manager
Pan Pacific Retail Management Pte. Ltd
10.2022 - Current
Senior Merchandising Manager
Pan Pacific Retail Management Pte. Ltd
07.2021 - 07.2022
Merchandising Manager
Pan Pacific Retail Management Pte. Ltd
04.2019 - 06.2021
Store Manager
Pan Pacific Retail Management Pte. Ltd
04.2018 - 03.2019
Department Manager
Pan Pacific Retail Management Pte. Ltd
09.2017 - 03.2018
Department Manager
Urban Revivo
09.2016 - 09.2017
Assistant Store Manager
Smiggle
11.2015 - 04.2016
Department Manager and Trainer
H&M
07.2011 - 11.2015
Store Manager Trainee
Cotton On Group
03.2010 - 07.2011
Firefighter
Singapore Civil Defence Force
04.2008 - 03.2010
N' Levels -
North View Secondary School
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