Hi, I’m
Joshua Poi Lik Hong
F&B Operations And Retail Merchandising Specialist With Expertise In Central Kitchen Management And Strategic Procurement
Summary
Results-oriented leader with 18+ years of expertise in F&B retail management, merchandising, and central kitchen operations. Proven track record of driving productivity and revenue growth through innovative strategies, team leadership, and operational excellence. Adept at managing cross-functional teams, streamlining processes, and ensuring the highest standards of food safety and quality. Seeking to leverage extensive culinary, procurement, and merchandising experience.
Overview
12
years of professional experience
Work History
Dondondonki, Pan Pacific Retail Management (Singapore) Pte Ltd
Production Manager (Central Kitchen) cum Merchandising Manager (Delicatessen)
7 2018 - Current
Job overview
- Lead central kitchen operations for 8 outlets, managing a team of 50 to ensure efficient production and product quality
- Oversee procurement and merchandising of delicatessen products, collaborating with local and international suppliers to meet consumer demand
- Improved production efficiency by implementing functional systems, consolidating perishable product preparation, and reducing outsourcing costs.
Emporium Shokuhin (Epicurean Concepts Marina Square Pte Ltd)
Head Chef, Central Kitchen & Logistics Manager
06.2016 - 06.2018
Job overview
- Managed a central kitchen serving 8 restaurants, a deli grocer, and event catering, leading a team of 18 across multiple departments
- Implemented cost control measures, optimised supply chain logistics, and ensured quality production standards for all outlets.
Verandah Restaurant
Junior Sous Chef, Kitchen In Charge
08.2012 - 06.2016
Job overview
- Responsible to lead the hot kitchen department, such as food and kitchen hygiene, food quality maintenance, food purchase and food cost control, monthly inventory stock check, buffet and private event operation, kitchen weekly staff schedule planning, assisting the head chef in creating new dishes, and arranging food delivery at the caller section.
Education
KDU CollegeMalaysia
High School Diploma
04.2001
Skills
Leadership & Team Management: Experienced in leading teams of up to 100 employees, improving productivity by 30% and revenue by 20%
F&B Retail Merchandising: Expert in retail merchandising strategies, resulting in a 15% year-over-year sales increase
Central Kitchen Operations: Skilled in managing central kitchen production, optimising efficiency, and reducing costs through strategic planning
Menu Planning & Development: Strong expertise in planning Western and Japanese cuisine menus, enhancing customer satisfaction and operational efficiency
Procurement & Vendor Management: Proficient in sourcing local and overseas products, managing vendor relationships, and ensuring cost-effective procurement
Food Safety & Hygiene: Well-versed in implementing food safety standards, ensuring compliance with hygiene regulations, and maintaining high-quality control
Inventory Management: Expertise in stock management, reducing wastage, and optimising product placement to align with consumer trends
Residence
Gelang Patah, Malaysia
Educationcertifications
- Diploma in Hospitality, Tourism, and Culinary Arts, KDU College, Malaysia, 12/2005
- Singapore Workforce Skills Qualifications (WSQ), Food Safety & Hygiene Level 3, Sunrice Global Chef Academy Pte Ltd, Singapore, 05/2023
- Master of The Source, Pan Pacific International Holding, 07/2023
- First Aid Certification, Singapore Emergency Responder Academy, Singapore, 08/2023
- Structured Career Planning Workshop for Future Retail, Singapore National Employers Federation, Singapore, 07/2024
- WSQ Boosting Efficiency & Content Strategy with Generative AI, 09/2024
Personal Information
- Date of Birth: 12/27/1985
- Nationality: Malaysian (Singapore PR)
- Marital Status: Married
Languages
Chinese
English
Bahasa Malaysia
Timeline
Head Chef, Central Kitchen & Logistics Manager
Emporium Shokuhin (Epicurean Concepts Marina Square Pte Ltd)
06.2016 - 06.2018
Junior Sous Chef, Kitchen In Charge
Verandah Restaurant
08.2012 - 06.2016
KDU College
High School Diploma
04.2001
Production Manager (Central Kitchen) cum Merchandising Manager (Delicatessen)
Dondondonki, Pan Pacific Retail Management (Singapore) Pte Ltd
7 2018 - Current