Devanderan Shmajalam
Summary
Results-oriented professional with a proven track record in overseeing operations for a leading Japanese supermarket retailer. Managed 6 stores, generating $60M in annual revenue. Directly responsible for day-to-day operations of a high-performing 70,000 sq. Ft. Store, driving over $13M in annual revenue. Skilled in recruiting, training, mentoring, and managing a 70-member team to consistently deliver outstanding customer service and quality merchandise. Demonstrated leadership by supervising five department managers across multiple stores, providing coaching and fostering accountability for store results and staff performance. Developed and executed strategic merchandising plans to achieve revenue objectives while effectively managing expenditures and ensuring payroll remains within budget. Proven success in setting up 6 brand new stores without failure, contributing to a high turnover rate for the company. Recognized for exceptional performance, earning 5 promotions within 7 years to reach the position of Senior Store Manager, overseeing 3 stores with a total of 134 employees, including 3 store managers and 15 department managers.
Overview
13
13
years of professional experience
Work History
Area Category Manager /Senior Store Manager
Pan Pacific Retail Management PTE (DonDonDonki)
05.2018 - Current
- Managed team of employees, overseeing 6 stores, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by providing excellent customer service.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Partnered with buyers to develop category-appropriate order frequency for spend under management.
- Maximized category turnover through proactive management strategies.
Fresh Department Manager
Giant
04.2016 - 05.2018
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Communicated with managers of other departments to maintain transparency.
- Coached sales associates & supervisor in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Department Manager
Aeon Big (Carrefour)
06.2012 - 04.2016
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
Education
Mechanical Engineering
SMK Teknik Sungai Petani
Chef Training
Asian Culinary Acedamy
Skills
- Strategic Development
- Team Leadership
- Sales Strategy Development
- Effective Negotiation
- Innovative Merchandising
- Effective Communication Skills
- Efficient Schedule Management
- Coaching and mentoring
- Operations management
- Relationship building and management
- Annual P&L Budget Setting
- Sales Proficiency
- Employee Performance Evaluation
- Creative Problem Solving
- Business Growth Strategies
- Results-Oriented Manager
- Efficiency in Shrink Management
- Inventory Assessment
- Customer Service Expertise
- Collaborative Team Development
- Strategic thinker
- Product Strategy Development
- Category innovation
- KPI Assessment
- Cost Optimization Strategies
- Product Category Development
- Pricing Strategy Development
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)
English
Bilingual or Proficient (C2)
Software
Excel
Power point
Timeline
Area Category Manager /Senior Store Manager
Pan Pacific Retail Management PTE (DonDonDonki)
05.2018 - Current
Fresh Department Manager
Giant
04.2016 - 05.2018
Department Manager
Aeon Big (Carrefour)
06.2012 - 04.2016
Mechanical Engineering
SMK Teknik Sungai Petani
Chef Training
Asian Culinary Acedamy
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