Germaine Tan Hui Min
Summary
Adept and committed customer service with well-established career experience in Service industry. Team-oriented worker with outgoing, bright outlook and well-executed in establishing rapport with clients. Prompt to maintain customer satisfaction and contribute to company achievement. Effective in handling direct customer inquiries, implementing customer service policies. Ready to commit skills to The Style Soiree's team to uphold efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
KIN TECK TONG PTE LTD
12.2021 - Current
- Greet to customer calls and emails to respond questions about products and services.
- Managed customer inquiries and suggestions considerately and competently.
- Addressed customer complaints and reduce dissatisfaction by implement timely and on-point solutions.
- Assisting customers' requests and queries regarding appointments, medication, products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Associate
Xpressflower.com
10.2018 - 07.2021
- Maintained item on racks and displays and fridge displays are neat and visually appealing environments.
- Greeted customers, assists on flowers selection, pricing and customization
- Reply to questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and registration of membership.
Education
Diploma - Business Administration And Management, General
Ngee Ann Polytechnic
Singapore04.2024
Higher Nitec - Service Management
Institute of Technical Education
Singapore04.2019
Nitec - Business Services
Institute of Technical Education
Singapore04.2018
Skills
- Administrative Duties
- POS Transactions
- Microsoft Office
- Delivery Tracking
- Customer Data Confidentiality
- Call Center Operations
- Daily Transactions Review
- Policy and Procedure Adherence
- Invoice Preparation and Processing
- Issue and Complaint Resolution
- Understanding Customer Needs
- Office Supplies and Inventory
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Chinese (Mandarin)
Timeline
CUSTOMER SERVICE OFFICER
KIN TECK TONG PTE LTD
12.2021 - Current
Retail Associate
Xpressflower.com
10.2018 - 07.2021
Diploma - Business Administration And Management, General
Ngee Ann Polytechnic
Higher Nitec - Service Management
Institute of Technical Education
Nitec - Business Services
Institute of Technical Education
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