Khoo Ashiq
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Computer-savvy Customer Service Officer at Service Centre with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments and managing emails and in-person inquiries.
Overview
2
2
year of professional experience
1
1
Certification
4
4
year of post-secondary education
Work History
Customer Service Officer
Aftershock PC
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Completed data entry on Excel sheet to keep track of it.
- Provided primary customer support to internal and external customers.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered basic technical support for clients and customers on wide range of company products.
Social Distancing Ambassador
Enterprise Singapore
11.2021 - 05.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Warehouse Packer
Amazon Prime Singapore
01.2019 - 06.2019
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
Consumer Insight
Resort World Sentosa, Singapore
09.2018 - 11.2018
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Recommended data standardization and usage for protection of data integrity.
Education
Yet To Finish Degree, - Accounting And Business Management
Singapore's Productivity And Standards Board (PSB)
Singapore 07.2022 - 01.2023
No Degree - Information Communication Technology
Institute of Technical Education (ITE)
Singapore01.2019
Skills
- Customer Service and Assistance
- Customer Account Management
- Customer Data Confidentiality
- Administrative and Office Support
- Team-Oriented and Cooperative
- Computer Proficiency
- Administrative Duties
- Data and Analytics
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Data Entry and Maintenance
Certification
- Javacoding Training - 2019
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Customer Service Officer
Aftershock PC
09.2022 - Current
Yet To Finish Degree, - Accounting And Business Management
Singapore's Productivity And Standards Board (PSB)
07.2022 - 01.2023
Social Distancing Ambassador
Enterprise Singapore
11.2021 - 05.2022
Warehouse Packer
Amazon Prime Singapore
01.2019 - 06.2019
Consumer Insight
Resort World Sentosa, Singapore
09.2018 - 11.2018
No Degree - Information Communication Technology
Institute of Technical Education (ITE)
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