Azianah Azeman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Shaw Theatres
09.2021 - Current
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Visit Officer
Buerauserve Pte Ltd
10.2022 - 02.2023
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Service Ambassador
Sentosa Development Corporation
04.2019 - 04.2021
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Provided exceptional customer service to drive satisfaction.
Education
Higher Nitec In Service Management -
ITE College West
1 Choa Chu Kang GroveNitec In Business Services -
ITE College West
1 Choa Chu Kang Grove02.2021
N Level -
Regent Secondary School
50 Choa Chu Kang North 510.2015
Skills
- Customer Support
- Data Entry
- Training and Development
- Inbound and Outbound Calling
- Special Assignments
- Information Protection
- Microsoft Office
- Collaborative Environments
- Database Management
- Trained in Salesforce
- Administrative Duties
- Understanding Customer Needs
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company services by doing follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
Timeline
Visit Officer
Buerauserve Pte Ltd
10.2022 - 02.2023
Customer Service Officer
Shaw Theatres
09.2021 - Current
Service Ambassador
Sentosa Development Corporation
04.2019 - 04.2021
Higher Nitec In Service Management -
ITE College West
Nitec In Business Services -
ITE College West
N Level -
Regent Secondary School
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