Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Personal Qualities
Computer Knowledge
Personal Details
Certification
Timeline
Generic

Gayathri Kuriyedath Muralidharan

Patient Service Associate

Summary

To seek challenging avenues where my knowledge and experience matches with the organization's growth.

Profile Summary

A dynamic and multitalented professional and excellent in utilization of all resources. Skilled multitasker with superior work ethic and good teamwork.

Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Healthcare professional with proven history of providing exceptional patient support and administrative assistance. Renowned for improving patient satisfaction through efficient communication and organizational skills. Known for collaborative teamwork and adaptability, ensuring seamless operations and positive outcomes.

Overview

3
3
years of professional experience
1
1
Certification
2
2
Languages

Work History

Patient Service Associate

Rafeeq Moideen Skin & Cosmetic, Kerala India
07.2015 - 06.2016
  • Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
  • Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
  • Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.

HR Associate

NCS , Kerala, India
07.2013 - 05.2015
  • Assisted in managing HR budget allocations, optimizing resources for maximum impact across various functions within the department.
  • Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
  • Contributed towards shaping company culture by actively participating in staff appreciation events, recognition programs, and team-building activities.
  • Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.

Education

Medical Lab Technician - Medical Lab Technology

Higher Secondary
Kerala
03.2008

BSC - Computer Science

Madurai Kamaraj University
Chennai
05.2013

No Degree - Patent Service Associate

NTUC Learning Hub
Devan Nair Institue, Jurong East
04.2001 -

Skills

Patient confidentiality

Appointment scheduling

Professionalism and etiquette

Healthcare

Scheduling appointments

Medical records management

Medical terminology

Teamwork

Patient education

Teamwork and collaboration

Customer service

Caring and empathetic

Problem-solving

Punctual and hardworking

Time management

Multitasking

Problem-solving abilities

Computer literacy

Excellent communication

Benefits explanation

Technical troubleshooting

Adaptability and flexibility

Time management abilities

Organizational skills

Active listening

Attention to detail

Problem-solving aptitude

Customer relationship management

Extra-Curricular Activities

Carnatic Music Performer & Bharatanatyam Performer Acrylic and Mural Paintings

Personal Qualities

  • Strong leadership and motivational skills.
  • Ability to handle pressure.
  • Excellent in communication in written and verbal both.
  • Ability to handle the team.

Computer Knowledge

  • Proficient in working on MS office
  • Internet Savvy
  • Excellent in Video and Photo Editing Software's

Personal Details

NRIC : S9155763J | Passport: L9155468

Certification

Skill Future Certification on Patient Service associate L3

Timeline

Skill Future Certification on Patient Service associate L3

10-2025

Patient Service Associate

Rafeeq Moideen Skin & Cosmetic, Kerala India
07.2015 - 06.2016

HR Associate

NCS , Kerala, India
07.2013 - 05.2015

No Degree - Patent Service Associate

NTUC Learning Hub
04.2001 -

Medical Lab Technician - Medical Lab Technology

Higher Secondary

BSC - Computer Science

Madurai Kamaraj University
Gayathri Kuriyedath MuralidharanPatient Service Associate