Gayathri Kuriyedath Muralidharan
Patient Service Associate
Summary
To seek challenging avenues where my knowledge and experience matches with the organization's growth.
Profile Summary
A dynamic and multitalented professional and excellent in utilization of all resources. Skilled multitasker with superior work ethic and good teamwork.
Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Healthcare professional with proven history of providing exceptional patient support and administrative assistance. Renowned for improving patient satisfaction through efficient communication and organizational skills. Known for collaborative teamwork and adaptability, ensuring seamless operations and positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Patient Service Associate
Rafeeq Moideen Skin & Cosmetic, Kerala India
07.2015 - 06.2016
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
HR Associate
NCS , Kerala, India
07.2013 - 05.2015
- Assisted in managing HR budget allocations, optimizing resources for maximum impact across various functions within the department.
- Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
- Contributed towards shaping company culture by actively participating in staff appreciation events, recognition programs, and team-building activities.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
Education
Medical Lab Technician - Medical Lab Technology
Higher Secondary
Kerala03.2008
BSC - Computer Science
Madurai Kamaraj University
Chennai05.2013
No Degree - Patent Service Associate
NTUC Learning Hub
Devan Nair Institue, Jurong East 04.2001 -
Skills
Patient confidentiality
Appointment scheduling
Professionalism and etiquette
Healthcare
Scheduling appointments
Medical records management
Medical terminology
Teamwork
Patient education
Teamwork and collaboration
Customer service
Caring and empathetic
Problem-solving
Punctual and hardworking
Time management
Multitasking
Problem-solving abilities
Computer literacy
Excellent communication
Benefits explanation
Technical troubleshooting
Adaptability and flexibility
Time management abilities
Organizational skills
Active listening
Attention to detail
Problem-solving aptitude
Customer relationship management
Extra-Curricular Activities
Carnatic Music Performer & Bharatanatyam Performer Acrylic and Mural Paintings
Personal Qualities
- Strong leadership and motivational skills.
- Ability to handle pressure.
- Excellent in communication in written and verbal both.
- Ability to handle the team.
Computer Knowledge
- Proficient in working on MS office
- Internet Savvy
- Excellent in Video and Photo Editing Software's
Personal Details
NRIC : S9155763J | Passport: L9155468
Certification
Skill Future Certification on Patient Service associate L3
Timeline
Skill Future Certification on Patient Service associate L3
10-2025
Patient Service Associate
Rafeeq Moideen Skin & Cosmetic, Kerala India
07.2015 - 06.2016
HR Associate
NCS , Kerala, India
07.2013 - 05.2015
No Degree - Patent Service Associate
NTUC Learning Hub
04.2001 -
Medical Lab Technician - Medical Lab Technology
Higher Secondary
BSC - Computer Science
Madurai Kamaraj University