FERDINAND JOCSON
Summary
Dynamic IT Department Manager with a proven track record at Courts Pte Ltd, enhancing customer satisfaction and team performance through expert problem-solving and motivational leadership. Excelled in staff management and strategic sales analysis, driving growth and fostering a culture of accountability and continuous improvement. Skilled in customer engagement and loss prevention, consistently surpassing performance targets.
Overview
21
21
years of professional experience
Work History
IT Department Manager
Courts Singapore Pte Ltd
12.2018 - 09.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members
- Established clear performance expectations for staff members which led to increased accountability
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility
- Led a team of professionals to consistently achieve or exceed performance targets
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction
- Increased customer satisfaction with proactive issue resolution strategies
- Set aggressive targets for employees to drive company success and strengthen motivation
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Retail Sales Associate
Courts Singapore Pte Ltd
09.2010 - 11.2018
- Greeted customers and helped with product questions, selections, and purchases
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Answered questions about store policies and addressed customer concerns
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store
Sales Consultant
SONY PHILIPPINES
08.2003 - 09.2010
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Responded to telephone and in-person requests for information
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits
Education
Bachelor of Science - Information Technology
Philippine Science And Technology Centers
04.1998
Skills
- Customer Service
- Staff Management
- Loss Prevention
- Sales Reporting
- Employee Scheduling
- Order Processing
- Motivational Leadership
- Strategies and goals
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Coaching and Mentoring
Timeline
IT Department Manager
Courts Singapore Pte Ltd
12.2018 - 09.2024
Retail Sales Associate
Courts Singapore Pte Ltd
09.2010 - 11.2018
Sales Consultant
SONY PHILIPPINES
08.2003 - 09.2010
Bachelor of Science - Information Technology
Philippine Science And Technology Centers
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