Ferdinand Jocson
Summary
Dynamic IT Department Manager with a proven track record at Courts Pte Ltd, enhancing customer satisfaction and team performance through expert problem-solving and motivational leadership. Excelled in staff management and strategic sales analysis, driving growth and fostering a culture of accountability and continuous improvement. Skilled in customer engagement and loss prevention, consistently surpassing performance targets.
Overview
14
14
years of professional experience
Work History
IT Department Manager
Courts Pte Ltd
09.2010 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor of Science - Information Technology
Philippine Science And Technology Centers
Philippines04.1998
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Coaching and Mentoring
- Loss Prevention
- Sales Reporting
- Employee Scheduling
- Order Processing
- Motivational Leadership
- Strategies and goals
Timeline
IT Department Manager
Courts Pte Ltd
09.2010 - Current
Bachelor of Science - Information Technology
Philippine Science And Technology Centers
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