Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
Prevented unauthorized items from entering secure areas by performing meticulous hand searches on selected luggage pieces when necessary.
Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
Monthly salary : $2870
People Advantage Pte Ltd
Customer Service Officer(LTA)
11.2023 - 12.2023
Job overview
Assisted call-in customers with questions and orders.
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Monthly salary : $2200
Reason for leaving : Resign
UBTS SCOOT Airlines
Customers Service Agent
07.2023 - 10.2023
Job overview
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Clearly communicated, helping customers make informed decisions about their purchases.
Monthly salary : $1650
Reason for leaving : Resign
Boost Juice Bars
Part time Team Member
10.2022 - 06.2023
Job overview
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Worked different stations to provide optimal coverage and meet production goals.
Trained new team members by relaying information on company procedures and safety requirements.
Operated register to process payments and collect cash payment for order totals.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Paid hourly weekdays/weekends : $7.50/ $9
Metro
Part time Cashier
09.2022 - 10.2022
Job overview
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Paid per hourly : $11.00
National Heart Centre
Patient Service Clerk
04.1999 - 05.1999
Job overview
Attend to patient's enquiries
Register for patient's and rescheduling of appointments
Maintain records in the computer systems
Monthly salary: $600.00
Reason for leaving : Pregnant 1st child, resign
Immigration and Checkpoints Authority
Immigration Officer
11.1993 - 06.1998
Job overview
Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
Investigated visitors who have remained in country longer than visa permitted.
Issued visas to visitors stating how long visitor is permitted to legally stay in country.
Observed passengers passing through passport control areas by checking passports.
Prevented illegal trafficking of people and narcotics.
Monthly salary: $900.00
Reason For Leaving : Resign
Education
Si Ling Secondary School
GCE 'N' Level
University Overview
GCE N Level : 5 Passes
SSTC Institute Pte Ltd
WS Professional Diploma In Leadership and People Management
Skills
Customer Service
Personal Information
IC Number: S7514114I
Age: 50
Ethnicity: Malay
Number of Children: 3
Date of Birth: 05/02/75
Gender: Female
Nationality: Singaporean
Marital Status: Divorce
Religion: Muslim
Interests
Singing
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Aviation Security Officer
Certis Cisco Aviation Security Pte Ltd
04.2024 - Current
Customer Service Officer(LTA)
People Advantage Pte Ltd
11.2023 - 12.2023
Customers Service Agent
UBTS SCOOT Airlines
07.2023 - 10.2023
Part time Team Member
Boost Juice Bars
10.2022 - 06.2023
Part time Cashier
Metro
09.2022 - 10.2022
Patient Service Clerk
National Heart Centre
04.1999 - 05.1999
Immigration Officer
Immigration and Checkpoints Authority
11.1993 - 06.1998
SSTC Institute Pte Ltd
WS Professional Diploma In Leadership and People Management
American airline / Aviation security officer at Clayton J.Lloyd international airportAmerican airline / Aviation security officer at Clayton J.Lloyd international airport