CLARA HO
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Aviation Security Officer
Certis Cisco
04.2023 - 04.2024
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
Admin Assistant
CPF Board
04.2022 - 10.2023
- To Help with Processing of applications and updating/tracking of application data
- Remained flexible, adaptable, and punctual
- Worked to alleviate executive overload by handling all customer interactions forcompany including walk-ins, email, phone, and fax interactions.
Document Controller
Hexagon
11.2022 - 03.2023
- Control and manage incoming and outgoing Documents
- Responsible for full inventory of document & its easy retrieval
- Review and maintain the accuracy of records, updating where necessary to ensure they are up to date
- Communication with relevant persons who need to submit documents
- Coordinate with project team to ensure compliance of all Documents.
customer service
Barista, Mr Coconut
03.2021 - 01.2022
- Provided the highest level of, at every shift
- Adhered to all sanitation and health guidelines
- Quickly and accurately handled financial transactions of all types
- Used gloves when handling food or beverage items
- Brought forth a positive and self-motivated attitude
- Brought forth a genuine interest in food and beverages.
Cashier
Sheng Siong
01.2020 - 01.2021
- Brought forth a self-motivated attitude, as well as the ability to collaborate
- Adhered to all safety rules and guidelines
- Settled any customer disputes in a professional and pleasant manner
- Remained punctual and professional at all times
- Provided relevant information and suggestions regarding specialty orders andpurchases.
Service Crew
Bizen
02.2018 - 11.2019
- Assisted with food preparations prior to service
- Provided superior customer service to clients by addressing all questions andconcerns
- Worked to achieve high customer satisfaction rates by providing optimal customerservice and creative tattoo work.
Cashier
Isetan Scotts
12.2016 - 12.2017
- Brought forth a self-motivated attitude, as well as the ability to collaborate
- Adhered to all safety rules and guidelines
- Settled any customer disputes in a professional and pleasant manner
- Provided relevant information and suggestions regarding specialty orders andpurchases
- Worked well with other employees to ensure proper running of the inventorydepartment.
Service Crew
Macdonald
10.2014 - 12.2015
- Assisted with food preparations prior to service
- Provided superior customer service to clients by addressing all questions andconcerns
- Brought forth the ability to multitask effectively and prioritize tasks
- Continually aimed to be reliable and punctual.
Education
High School Diploma -
ITE College
Singapore 04.2017 -
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Guangyang Secondary School
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PSLE, Toa Payoh Primary School
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Skills
Well-organized mentality Certified in safe food Handling
Communication Skills
Fast Learner
Knowledge of Office Systems
Customer Service
Environment faster Good in Communications and Customer Service Outgoing and
Friendly Barista with Excellent interpersonal communication strength Solid experience
Processing Payments, handling food and meeting customer demands with diligent and
Well-organized mentality Certified in safe food Handling
Timeline
Aviation Security Officer
Certis Cisco
04.2023 - 04.2024
Document Controller
Hexagon
11.2022 - 03.2023
Admin Assistant
CPF Board
04.2022 - 10.2023
customer service
Barista, Mr Coconut
03.2021 - 01.2022
Cashier
Sheng Siong
01.2020 - 01.2021
Service Crew
Bizen
02.2018 - 11.2019
High School Diploma -
ITE College
04.2017 -
Cashier
Isetan Scotts
12.2016 - 12.2017
Service Crew
Macdonald
10.2014 - 12.2015
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Guangyang Secondary School
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PSLE, Toa Payoh Primary School