Zihao Chen
Summary
Dynamic Aviation Security Officer with Certis Cisco, skilled in passenger screening and access control. Proven track record in enhancing airport safety through vigilant surveillance and effective decision-making. Recognized for exceptional customer service and strong behavioral analysis, ensuring a secure and positive experience for all travelers. Committed to continuous professional development in security protocols.
Overview
13
13
years of professional experience
Work History
Aviation Security Officer
Certis Cisco
09.2014 - Current
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
- Improved overall airport safety by promptly addressing any security-related concerns raised by staff or passengers.
- Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.
- Participated in continuous professional development opportunities to stay updated on industry trends and advancements in security technology.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Provided exceptional customer service while enforcing strict adherence to aviation security protocols, earning positive feedback from both passengers and colleagues.
- Prevented unauthorized items from entering secure areas by performing meticulous hand searches on selected luggage pieces when necessary.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
Sales Assistant
Samsung
06.2013 - 01.2014
Sales Assistant
Istodio
07.2012 - 03.2013
Sales Assistant
GameXtreme
12.2011 - 06.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Conducted product demonstrations, significantly boosting daily sales figures.
Education
GCE ‘N’ Level -
Loyang Secondary School
Pasir RisSkills
- Passenger screening
- Access control
- Security protocols
- Surveillance techniques
- First aid administration
- Customer relations skills
- Customer service and assistance
- Behavioral observations
- Security station experience
- Behavioral analysis
- Self-defense training
- Radio communication
- Passport checks
- Entry and exit monitoring
- Customer service
Languages
Chinese (Mandarin)
Intermediate (B1)
English
Intermediate (B1)
Timeline
Aviation Security Officer
Certis Cisco
09.2014 - Current
Sales Assistant
Samsung
06.2013 - 01.2014
Sales Assistant
Istodio
07.2012 - 03.2013
Sales Assistant
GameXtreme
12.2011 - 06.2012
GCE ‘N’ Level -
Loyang Secondary School
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