Roger Lau Joon Ming
Summary
Reliable employee seeking senior position, offering good communication and judgement.
With years of experience in various industry for resolving problems and improving on customers' satisfaction.
Able to contribute to team success through hard work, attention to detail and good organizational skills. Clear understanding of assigned tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Station Manager
SBS Transit Pte Ltd
08.2018 - Current
- Relayed instructions from control room to studio floor using talk-back system.
- Supports daily operation such as preparing station for rail services, ensuring safety and security of station premises, providing assistance on ticketing related services.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Monitoring commuter flow and manage crowds during peak hours and/or during service degradation.
- Assist SM to perform administrative duties (e.g. upkeep logbooks, station files, circulars and etc.) Ensure opening and closing of station according to appropriate timetable.
- Manages access to station and facilitate track access by maintenance teams and/or service providers.
- Perform petrol duty and ensure safety of passengers.
- Any other duties assigned by station managers.
Front Desk Agent Cum Warehouse Assistant
EZbuy Holdings Limited
09.2017 - 08.2018
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintain smooth operation within warehouse and duties include of arranging stocks accordingly, inventory control and pick and pack.
- Any other duties assigned by superiors.
Sales Promoter
Electrolux S.E.A Pte Ltd
11.2014 - 09.2017
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Ensuring that all products are maintained in good condition.
- Providing after sales services such as product demonstration and minor repairs.
- Tabulate monthly sales report.
Education
NITEC in Aircraft Component Repair And Overhaul - Mechanical
Institute of Technical Education
Singapore05.2008
High School Diploma -
Queensway Secondary School
Singapore12.1996
Skills
- Administrative Management
- Quality Assurance
- Problem Anticipation and Resolution
- Customer Service Management
Certification
· WDA Interact with Guests
· WDA Personal Effectiveness – Operations Level
· WDA Communication and Relationship Management – Operations Level
· WDA Problem-Solving and Decision-Making – Operations Level
· Enhanced Human Factors
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Assistant Station Manager
SBS Transit Pte Ltd
08.2018 - Current
Front Desk Agent Cum Warehouse Assistant
EZbuy Holdings Limited
09.2017 - 08.2018
Sales Promoter
Electrolux S.E.A Pte Ltd
11.2014 - 09.2017
NITEC in Aircraft Component Repair And Overhaul - Mechanical
Institute of Technical Education
High School Diploma -
Queensway Secondary School
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