Christy, Lim Tzeng Ruey

Repricing roles and responsibilities:

• Ensure the retention and profitability of the existing Mortgage Loan Portfolio.
• Handled Mass Market, Privilege and Private banking customers mortgage Loans repricing requests and skillfully negotiating pricing and packages.
• Evaluate and reprice the loan to align with the specific needs of customers.
• To prepare and input customers' Housing Loan conversion for Credit Approval.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Processed loan applications and monitored progress from start to finish.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Cultivated interpersonal skills by building positive relationships with others.

Restructuring mortgage loan roles and responsibilities:

• Restructure mortgage loans due to divorce,deceased and part share purchase for Mass Market, Privilege Banking and Private Banking customers.
• Provide sounded advice to customers to restructure the loan successfully.
• Evaluate and reprice the loan to align with the specific needs of customers.
• To prepare and input customers' Housing Loan restructuring requests for Credit Approval.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Processed loan applications and monitored progress from start to finish.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Conduct KYC screening on new/existing customers during loan restructuring application.

Additional Roles :

• Coaching new hires/juniors through day-to-day work and complex problems.
• Handling high level customers complaints from various sources branches, social media and Monetary Authority Singapore (MAS)
• any adhoc requests assigned

• Provide documentation support to Commercial Relationship Manager
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Developed and maintained relationships with customers to enhance customer satisfaction.