CALVIN PANG JIA WEI
Summary
Dynamic Senior Executive at United Overseas Bank Limited with a proven track record in operations management and customer service. Enhanced client satisfaction through tailored financial solutions and strong relationship building. Skilled in multitasking and report preparation, ensuring compliance and delivering exceptional service in high-pressure environments.
Overview
6
6
years of professional experience
Work History
SENIOR EXECUTIVE
United Overseas Bank Limited, UOB
01.2023 - Current
- Navigating high-pressure situations and analytical skills.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Opened, closed, and updated accounts for customers.
- Strong team collaboration skills.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Project Engineer
JIM & HALL'S PTE LTD, SINGAPORE
03.2021 - 01.2023
- Coordinating tender submissions and attending site visits and meetings.
- Maintained records for each project and engineering discipline.
- Documentations, research and reports submission.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Managing and handling projects (Office renovation & Ad-hoc works) such as projects at Brevan Howard, Sanofi, GIC, Shiseido, Microsoft, NetApp, Applied Materials and etc...
Project Administrator
Grandwork Interior Pte Ltd, Singapore
09.2019 - 03.2020
- Preparing client quotations.
- Handling incoming calls and email inquiries.
- Overseeing commercial projects and supplier resources.
- Executed purchase order and payment.
- Cultivate strong relationships with clients and landlord.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Education
BACHELOR OF MASS COMMUNICATION - MASS COMMUNICATION
INTI INTERNATIONAL UNIVERSITY
MALAYSIA07-2018
FOUNDATION - BUSINESS MANAGEMENT
MULTIMEDIA UNIVERSITY
MALAYSIA12-2014
Skills
- Operations management
- Report preparation
- Executive-level support
- Teamwork and collaboration
- Multitasking Abilities
- Customer service
- Relationship building
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Timeline
SENIOR EXECUTIVE
United Overseas Bank Limited, UOB
01.2023 - Current
Project Engineer
JIM & HALL'S PTE LTD, SINGAPORE
03.2021 - 01.2023
Project Administrator
Grandwork Interior Pte Ltd, Singapore
09.2019 - 03.2020
BACHELOR OF MASS COMMUNICATION - MASS COMMUNICATION
INTI INTERNATIONAL UNIVERSITY
FOUNDATION - BUSINESS MANAGEMENT
MULTIMEDIA UNIVERSITY
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