CHRISTOPHER RAJ
Summary
Technically savvy Service Engineer experienced in testing, integration and installation of machine equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction. Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Specialist Diploma in Mechanical Engineering
1
1
Higher Diploma in Mechanical Engineering
Work History
SERVICE ENGINEER
Tyt Corporation Pte Ltd
05.2022 - Current
- Monitoring equipment and machinery performance and developing preventative maintenance measures
- Conducting quality assurance and safety checks on all equipment
- Installing the equipment; analyses, inspects, and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals
- Designing, manufacturing, and installing components that fulfill requirements
- Analyzing problems or deficiencies and developing solutions to resolve them
- Conducting experiments and evaluations to improve and innovate product designs
- Confirms system and product capabilities by designing feasibility and testing methods and properties
- Develops mechanical and electromechanical products by studying customer requirements; researching and testing manufacturing and assembly methods and materials; and soliciting observations from operators
- Develops manufacturing processes by designing and modifying equipment for fabricating, building, assembling, and installing components
- Provides engineering information by answering questions and requests
- Maintains product and company reputation by complying with government regulations
- Keeps equipment operational by coordinating maintenance and repair services; following manufacturer's instructions and established procedures; and requesting special services
- Maintains system and product data base by writing computer programs and entering data
- Completes projects by training and guiding technicians
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Performed periodic testing of all networks and systems.
- Analyzed and evaluated performance and optimized efficiency.
SECURITY SUPERVISOR
G4S Secure Solution
01.2020 - 01.2022
- As a security supervisor, you should monitor your team's activities on the ground and train them to interact properly with visitors, vendors, and employees
- Daily, you may be required to prepare various reports at your workplace, including those regarding incidents, accidents, and security breaches
- You should write a report properly and record them in the occurrence book or any other form
- Without a complete knowledge of the site, you cannot expect your team to perform their duties effectively
- As a result, you should be familiar with the overall design of the premises
- Regular patrols in all parts of the facility, including activity rooms, public areas, outlets, and surrounding areas, to spot-check the security guards' performance and other security-related matters
- Security supervisor is the right hand of the security manager; you should give the information and some idea to handle the incident to the security manager because you may know better than the manager about the incident that has occurred.
SALES ADVISOR
Proton Pte Ltd
01.2018 - 01.2020
- Demonstrated features, answered questions and offered solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Organized sales paperwork, presented proposals and finalized contracts.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
LABORATORY ANALYST
Carsem Semiconductor
01.2016 - 01.2018
- Perform laboratory tests - Prepare samples/specimens - Perform daily quality control checks - Prepare reports with reliable data - Interpret results based on findings - Adhere to correct procedures and policies - Document all activities - Maintain and track results - Maintain cleanliness, orderliness, and supplies - Help with administrative tasks when needed - Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary
- Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings
- Recording all experimental data and test results accurately and in the specified format (written and/or electronic.) - Organizing and storing all chemical substances, fluids, and compressed gases according to safety instructions
- Ensuring that safety guidelines are always adhered to within the laboratory
- Maintaining daily logs and equipment record books
- Cleaning, sterilizing, maintaining, and calibrating laboratory equipment.
- Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Logged patient information and recorded results into system.
Education
Higher Diploma - Mechanical Engineering
Auston Institute
2023
Specialist Diploma - Mechanical Engineering
Auston Institute
01.2022
High School Diploma -
Smk Buntong
Malaysia02.2014
Skills
- Microsoft
- Customer Service and Assistance
- Technical Consulting
- System Layouts
- Report Preparation
- Parts Replacement
- Schedule Coordination
- System Maintenance
- Project Deadlines
- Acceptance Testing
- Technical and Diagnostic Support
- Customer Needs Assessments
- Product and Service Knowledge
- Error Reduction
- Appropriate Tool Selection
- Service Sales
- Equipment Monitoring
- Drive Applications
- Physical Site Security
- Equipment Assembly
- Appointment Management
- First Level Support
- Production Processes
- Equipment Operation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved installing machine through effectively helping with task before deadline.
- Resolved product issue through consumer testing.
Additional Information
- N, Work Permit No. - 405590662Driving License. - 2B,3, C (Singapore)Passport Number - A54788233Date of Issue - 10 SEP 2020Date of Expiry - 30
Certification
- Eversafe Academy - Apply workplace safety and health in construction sites.
- Eversafe Academy - Perform work at height
- Wong Fong Academy - Operate scissor lift
- G4S Training Centre - Perform workplace first AID
- G4S Training Centre - Fire Safety Awareness
- G4S Training Centre - Customer Service
- GSK HQ - Complementary worker living our values
- GSK HQ - Travel health and safety information
- GSK HQ - Accident/Incident investigation reporting and trending for WREFF.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
SERVICE ENGINEER
Tyt Corporation Pte Ltd
05.2022 - Current
SECURITY SUPERVISOR
G4S Secure Solution
01.2020 - 01.2022
SALES ADVISOR
Proton Pte Ltd
01.2018 - 01.2020
LABORATORY ANALYST
Carsem Semiconductor
01.2016 - 01.2018
Higher Diploma - Mechanical Engineering
Auston Institute
Specialist Diploma - Mechanical Engineering
Auston Institute
High School Diploma -
Smk Buntong
- Eversafe Academy - Apply workplace safety and health in construction sites.
- Eversafe Academy - Perform work at height
- Wong Fong Academy - Operate scissor lift
- G4S Training Centre - Perform workplace first AID
- G4S Training Centre - Fire Safety Awareness
- G4S Training Centre - Customer Service
- GSK HQ - Complementary worker living our values
- GSK HQ - Travel health and safety information
- GSK HQ - Accident/Incident investigation reporting and trending for WREFF.
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