
Dynamic and results-driven professional with 18+ years of solid technology leadership experience covering both modern, cloud native digital ecosystems as well as legacy architectures. Capable of bringing out the best of an existing landscape (people, process, technologies) while continuously adapting to and proactively driving transformations. Challenges status quo and brings innovative thought leadership and strategic mindset in solving difficult business problems, improving human experience, revenue generation and improving efficiency. A true believer in the paradigm that startup & agile mindset, design thinking, collaboration, servant leadership, customer & automation obsession and hands-on approach are key driver of transformation. Brings broad and deep expertise in all customer segments and enterprise capabilities such as assisted channels, loans, merchant processing, payments, cybersecurity/fraud prevention.
Mainframe (COBOL) with VisionPlus for Debit & Credit Cards
Credit Risk with BPM tools – TIBCO iProcess & BW flow
FICO – Credit Decision Engine
Cloud technologies – Web based framework technologies
NextGen infrastructure migrations
RLM deployment & CI/CD pipeline
Test Automation
Strong leader, capable of directing teams across multitude of functional areas, applications and geographies, with a proven ability to deliver projects within tight timeline and budget constraints
Strong Project Management, Change Management, Incident Management, Requirement Analysis Systems Rollout, Troubleshooting & Support, Team Leadership, Process Champion and Stakeholder Management
Adept in all aspects of project lifecycle management – from inception through Post-implementation
Focused on the Customer Jouney and experience
Champion of Capability based architecture and execution using Credit Cards, Debit Cards, Microservices (APIs), Credit Risk (Credit Initiation / Decisioning), Call Center and Branch Operations, DevOps / ProdOps, Cloud enablement as part of new NextGen operating model
Strategic leadership
Strategic plans
Process Improvements
Digital Transformation
Business Development
Product Management
Corporate presentations
Revenue Generation
Financial Acumen
IT Management
Partnership Development
Operational Excellence
Corporate Communications
Financial Management
Operations Management
Customer Support
Organizational Development
Global Operations
Financial Reporting
Staff Development
Policies and Procedures
KPI Tracking
Budget Preparation
Operational leadership
Project Management
Strategic Planning
Performance Improvement
Program Management
Procedure Implementation
Operations Oversight
Business Planning
Technical Support
Operational management
Relationship and Team Building
Stakeholder engagement
Problem-Solving
Solution Innovation
Cross-Functional Collaboration
Analytical Skills
Problem-solving abilities
Negotiation
Process Improvement
Executive Leadership
Stakeholder Management
Change and Growth Management
Consulting
Relationship Building
Client Relationship Management
Change Management
Annual Planning
Project Oversight
Revenue Growth
Approachable leader
Excellent Communication
Adaptable and Flexible
Continuous Improvement
Service Delivery Oversight
Active Listening