MARIMUTHU COURTRALAM PILLAI
Vice President
Singapore
Summary
Strategic Vice President with over 20 years of experience directing global L1/L2 Production Support and SRE teams for Tier-1 financial institutions. Expert in maintaining 99.95%+ availability for mission-critical Card Issuing, Merchant Acquiring, and Digital Payment platforms. Proven leadership in managing large-scale global teams (40+ engineers) across APAC, EMEA, and WHEM markets. Deep techno-functional expertise in VisionPLUS, CardPac, and global payment rails (RTP, FAST, SWIFT, RTGS).
Overview
21
21
years of professional experience
4
4
Certificates
1
1
Language
Work History
Singapore Vice President - Cards & Merchant Services Production Management
JPMORGAN CHASE & CO
06.2019 - Current
- Global Operations Leadership: Direct a multidisciplinary production support organization of 40 professionals across APAC, India, Ireland, and the USA.
- High-Availability Management: Accountable for the 24/7 stability of Wholesale Payment and Merchant Acquiring platforms, consistently delivering 99.95%+ uptime.
- Incident Response: Spearhead Major Incident Management (MIM) to drive rapid service restoration with minimal MTTR, protecting global revenue and customer experience.
- Service Evolution: Partner with SRE and Product Engineering to drive Service Improvement Programs (SIP) through data-driven insights and automation.
Singapore Vice President - Cards & Payments Production Support Manager
CITIBANK N.A.
05.2012 - 06.2019
- Regional Management: Directed production support for Cards and Digital Payments across 17 markets in the Asia-EMEA region.
- Team Transformation: Recruited and coached a high-performing team of 30 working across Singapore, India, and Poland.
- Innovation Delivery: Managed production stability for the rollout of global digital wallets including Apple Pay, Google Pay, and Samsung Pay.
- Platform Expertise: Delivered end-to-end service level management for the VisionPLUS platform (Host and Java-based front end).
Singapore Senior Business Analyst (Cards)
AIT SOFTWARE SERVICES
02.2010 - 04.2012
- Project Rainbow: Led the functional design and migration of Citibank’s Consumer Cards portfolio for 7 South East Asian markets from CardPac to VisionPLUS.
- SDLC Management: Managed requirements gathering, SIT/UAT testing coordination, and post-implementation warranty support.
Pune, India Senior Software Engineer - VisionPLUS
HSBC GLOBAL TECHNOLOGY
01.2009 - 02.2010
- Developed the 'HSBC One' global release and supported the HBME Chip card conversion project.
Education
Master of Business Administration (MBA) - undefined
University of Chester
B.Tech - Production Engineering
Anna University
ChennaiStrategic Leadership in AI and ML
Singapore Management University
01.2025
Skills
Platforms: VisionPLUS, CardPac, Stratus, Tandem, SFTP, TCPIP, MFTS
Certification
AWS Certified Cloud Practitioner | Amazon Web Services
Timeline
Singapore Vice President - Cards & Merchant Services Production Management
JPMORGAN CHASE & CO
06.2019 - Current
Singapore Vice President - Cards & Payments Production Support Manager
CITIBANK N.A.
05.2012 - 06.2019
Singapore Senior Business Analyst (Cards)
AIT SOFTWARE SERVICES
02.2010 - 04.2012
Pune, India Senior Software Engineer - VisionPLUS
HSBC GLOBAL TECHNOLOGY
01.2009 - 02.2010
Master of Business Administration (MBA) - undefined
University of Chester
B.Tech - Production Engineering
Anna University
Strategic Leadership in AI and ML
Singapore Management University
ADDITIONAL INFORMATION
Languages: English (Proficient), Tamil (Native).
CORE COMPETENCIES
- Domain Expertise: Card Issuing (Consumer/Commercial), Merchant Acquiring, Digital Wallets, Retail Lending.
- Payments Infrastructure: RTP, G3, FAST, SWIFT, RTGS, ACH, Local Payment Methods (PayNow/PayLah).
- Production Excellence: L1/L2 Management, SRE, Major Incident Management (MIM), MTTR Reduction.
- Technical Mastery: VisionPLUS, CardPac, Stratus, Tandem, Mainframe (COBOL, JCL, VSAM).
- Leadership: Executive Stakeholder Management, Service Improvement Programs (SIP), ITIL Framework.
ADDITIONAL INFORMATION
Nationality: Indian (Singapore Permanent Resident).