Summary
Work History
Education
Skills
Additional Information
Interests
Timeline
Hi, I’m

Charmane Lim

Self-employed
Charmane Lim

Summary

Dedicated Sales professional with history of meeting company target utilizing skills acquired through each career. Skilled in working under pressure and adapting to new situations and challenges. Ready to work with internal and external team by offering excellent communication skills and willingness to learn, alongside with approachable positive personality.

Work History

GrabTaxi Holdings Pte. Ltd.

Merchant Acquisition Associate
06.2021 - 02.2022

Job overview

  • Maximise use of lead list and out source for clients through social media.
  • Identify issues, analyze information and provide solutions to merchant - related problems.
  • Prepared Powerpoint & spreadsheets for weekly reporting.
  • Worked within deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships with colleagues and external clients.
  • Offered friendly and efficient service to clients, handled challenging situations with ease.
  • Met monthly target and exceeded goals through effective task prioritization.
  • Handling clients onboarding process
  • Coordinated with sales and IT team to ensure smooth onboarding.

AIA

Telesales Agent Intern
10.2020 - 02.2021

Job overview

  • Source for clients via calls and lead sheet.
  • Used critical thinking to break down problems, evaluate solutions and discuss options with clients.
  • Actively listened to clients, Identified issues, resolved concerns quickly and provided exceptional service.
  • Collaborated with team members to achieve target results.
  • Product knowledge
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintain good customer relations with clients
  • Achieve KPI by staying productive and clear of goals.

Barcook Bakery

Cashier
01.2016 - 03.2018

Job overview

  • Obtained F&B licensed
  • Helped customers complete purchases, locate items and discounts.
  • Addressed customer concerns regarding ingredients used.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Made product recommendations to increase sales.

Education

Institute of Technical Education
Singapore

ITE Certificate (Higher Nitec) from Service Management
04.2020 - 04.2021

University Overview

Edusave top % award

Institute of Technical Education
Singapore

ITE Certificate (NITEC) from Business Service
01.2018 - 02.2020

University Overview

  • Dean's List AY2018/2019
  • Edusave good progress award

Greenridge Secondary School
Singapore

GCE N-LeveL
01.2013 - 12.2016

University Overview

Edusave good progress award

Zhenghua Primary School
Singapore

PSLE
01.2007 - 12.2012

Skills

    Customer acquisition and retention

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Additional Information

To Whom It May Concern:


Charmane Lim was a member of the Grab Central Merchants Sales Team from 23 June 2021 to 4 February 2022. It has been my privilege to be her supervisor during her time of employment in Grab.


Charmane had shown dedication, tenacity and resilience in her role as a Sales Representative. She had done well in her duties in pitching, negotiating and closing deals with GrabFood, GrabMart and GrabPay merchants – enabling her to meet the sales targets assigned to her. On top of that, she had stepped up to take on the role of guiding and training the junior representatives and was always willing to share her knowledge with the rest of the team.


On top of her likeable and approachable personality, Charmane was also proactive in her engagements and proved to be a valuable team player. Her contribution as an individual was widely appreciated by her peers and from external clients. Charmane had shown that she is capable in leading, achieving set targets, working well under pressure and has the ability to navigate interpersonal relationships.


I am confident that Charmane would not only excel in whichever path she chose to take, but also have a positive and lasting impact on the environment and people surrounding her. Hence, I strongly recommend Charmane for her application.


Yours Sincerely,


Ariyanni Hamidon

Contact: +65 9675 0374 Email Address: arixide@gmail.com

Interests

Photography

Video Editing

Working with shelter animals

Music

Timeline

Merchant Acquisition Associate

GrabTaxi Holdings Pte. Ltd.
06.2021 - 02.2022

Telesales Agent Intern

AIA
10.2020 - 02.2021

Institute of Technical Education

ITE Certificate (Higher Nitec) from Service Management
04.2020 - 04.2021

Institute of Technical Education

ITE Certificate (NITEC) from Business Service
01.2018 - 02.2020

Cashier

Barcook Bakery
01.2016 - 03.2018

Greenridge Secondary School

GCE N-LeveL
01.2013 - 12.2016

Zhenghua Primary School

PSLE
01.2007 - 12.2012
Charmane LimSelf-employed