Siti Noriylia Binte Affindi
Summary
Accomplished Senior Retail Sales Associate with a proven track record at Coach Singapore Pte Ltd, enhancing customer satisfaction and store environment through expert inventory management and interpersonal communication. Spearheaded promotional campaigns at Ted Baker RSH Pte Ltd, significantly boosting sales performance. Skilled in visual merchandising and customer service, consistently delivering beyond expectations.
Overview
13
13
years of professional experience
Work History
Senior Retail Sales Associate
Coach Singapore Pte Ltd
12.2018 - Current
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
- Provided valuable feedback to supervisors regarding customer preferences, aiding in more targeted purchasing decisions for future inventory selection.
- Managed fitting room area effectively, maintaining organization and maximizing space usage for optimal customer comfort.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Senior Sales Assistant
Ted Baker RSH Pte Ltd
11.2011 - 11.2018
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
Education
GCE N Level Certification -
JurongVille Secondary School
12.2007
PSLE Certificate -
Corporation Primary School
12.2003
Skills
- Inventory Management
- Customer Service
- Visual Merchandising
- Marketing & Promotions
- Interpersonal Communication
- English
- Malay
Personal Information
Title: Customer Service Associates
Timeline
Senior Retail Sales Associate
Coach Singapore Pte Ltd
12.2018 - Current
Senior Sales Assistant
Ted Baker RSH Pte Ltd
11.2011 - 11.2018
GCE N Level Certification -
JurongVille Secondary School
PSLE Certificate -
Corporation Primary School