AYANO UENO

• Managed VIP guest relations, ensuring exceptional service levels were met at all times.
• Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
• Trained new staff members on company procedures and customer service standards.
• Increased the customer satisfaction rates; hence, increased the sales for the past 6 months.

Team Lead in Business Class for A350/B787/B777

• Attention to details with excellent customer service
• Conducted pre-flight briefings to team for tasks before each flight
• Always upheld company's core values
• Implemented an online system for easy ID and name recognition to facilitate SQ crew app daily operations
• Consistently getting good reviews from passengers via email to company
• Responded to passenger emergencies to provide first aid

• Responsible for Minister Chiharu Araki scheduling, replying to public email enquiries, phone calls
• Handling events coordination for public speech and private events
• Managed office tasks, including scheduling, filing, data entry, responding to emails and phone calls
• Maintained confidential files and records
• Handled hospitality
• Achieved the stream line work flow that enabled Minister Chiharu Araki to win the general election

• Conducted study plan every before class
• Conducted parent teacher meetings
• Coordinated school events with students
• Ensured 100% passing rates for students to progress to their desired entry to high schools