Summary
Overview
Work History
Education
Skills
Languages
Timeline
Writing
Generic

Siti Khadijah Jumain

Singapore

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced with managing guest interactions and ensuring seamless experience. Utilizes communication and problem-solving skills to address and resolve concerns effectively. Track record of enhancing guest satisfaction and fostering welcoming environment.

Overview

12
12
years of professional experience

Work History

Guest Relations Officer

Park Avenue Hotel
03.2025 - 04.2025
  • Enhanced guest satisfaction through proactive communication and personalized service strategies.
  • Resolved guest inquiries and complaints efficiently, fostering positive relationships and loyalty.
  • Collaborated with departments to streamline operations and improve overall guest experience quality.
  • Trained and mentored new staff on best practices in customer service and engagement techniques.
  • Analyzed guest feedback to identify trends, implementing adjustments for continuous improvement.

Customer Service Officer

P-Serv Pte Ltd
08.2022 - 09.2022
  • Handle Emails
  • Replying to enquiries
  • Answering phone calls
  • Managed the rewards systems
  • Assisting customers based on their questions
  • Guiding them in directions.

Cashier/Service Crew

Cheers, Frankel Road
03.2019 - 05.2019
  • Manage one of the outlets
  • Cashiering
  • Restocking
  • Inventory
  • Assisting Customer
  • Manage AR, AP (invoices) and liaising with delivery/suppliers when needed
  • Daily, weekly and monthly report of sales, petty cash and reimbursement.

Cashier/Service Crew

Golden Village, Katong I12
08.2018 - 12.2018
  • Issuing of cinema tickets
  • Handling payments
  • Manage the mini store and food booth
  • Cleaning the pantry station
  • Assisting customer with enquiries.

Admin cum Telemarketer

ERA Realty Network Pte Ltd
04.2017 - 06.2018
  • Calling customers
  • Replying emails
  • Answering phone calls
  • Updating data system
  • Ad-hoc as assigned by supervisor.

PreSchool Teacher

First Junior Pre School, Geylang
10.2016 - 02.2017
  • Preparing lesson plans
  • Teaching students
  • Bathing and Cleaning the students after they pass motion or urine
  • Feeding
  • Putting them to sleep during Nap time after lunch
  • Giving attention to the specially troubled students
  • Discipline the students
  • Instill Basic Manners.

Data Entry

DHL, Changi
03.2013 - 08.2016
  • Key in numbers into the system
  • Photocopying Documents
  • Ad-hoc as assigned by supervisor
  • Scanning Documents.

Education

Diploma In Leadership and People Management -

Kaplan Institute

Diploma In Retail -

NATC Institute

Secondary 3 -

Changkat Changi Secondary School
05.2010

PSLE -

East Coast Primary School
12.2006

Skills

  • Administrative Experience
  • Microsoft Office
  • Computer Skills
  • Data Entry
  • Time management
  • Office Experience
  • Organizational Skills
  • Phone Etiquette
  • Communication Skills
  • Strong empathy
  • Guest satisfaction focus
  • Exceptional communication
  • Guest services
  • Hospitality and service industry background

Languages

English
Malay

Timeline

Guest Relations Officer

Park Avenue Hotel
03.2025 - 04.2025

Customer Service Officer

P-Serv Pte Ltd
08.2022 - 09.2022

Cashier/Service Crew

Cheers, Frankel Road
03.2019 - 05.2019

Cashier/Service Crew

Golden Village, Katong I12
08.2018 - 12.2018

Admin cum Telemarketer

ERA Realty Network Pte Ltd
04.2017 - 06.2018

PreSchool Teacher

First Junior Pre School, Geylang
10.2016 - 02.2017

Data Entry

DHL, Changi
03.2013 - 08.2016

Diploma In Retail -

NATC Institute

Secondary 3 -

Changkat Changi Secondary School

PSLE -

East Coast Primary School

Diploma In Leadership and People Management -

Kaplan Institute

Writing

  • English, Fluent
  • Malay, Fluent

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Siti Khadijah Jumain