Summary
Overview
Work History
Education
Skills
Personal Information
Additionaladdress
Timeline
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Norhayati Md Shariff

Norhayati Md Shariff

Singapore

Summary

Dedicated and knowledgeable individual with extensive experience in delivering exceptional customer service to a diverse range of clients.

Overview

30
30
years of professional experience

Work History

GUEST RELATIONS OFFICER

Jetquay
04.2024 - Current
  • Ensured premium service standards by effectively managing VIP guest interactions.
  • Assisted incoming guests promptly.
  • Displayed proficient communication to ensure professionalism.
  • Managed guest issues effectively, resulting in increased retention.

GROUND OPERATIONS MONITORING OFFICER

CAAS
03.2023 - 03.2024
  • Conducted audits of various airport areas including immigration and baggage.

CUSTOMER SERVICE OFFICER

SATS
02.2021 - 02.2022
  • Facilitated customer assistance at departure and arrival times.
  • Provide whatever help paxs need

LEADING STEWARDESS

Singapore Airlines Ltd
04.1995 - 04.2020

Education

GCE O LEVELS -

Broadrick Secondary School
Singapore, Singapore

Skills

  • Interpersonal skills
  • Guest recovery
  • Performance monitoring
  • Exceptional communication
  • Conflict resolution
  • Problem-solving abilities
  • Active listening
  • Concierge services
  • Strong empathy
  • Attention to detail
  • Cross-cultural sensitivity

Personal Information

Date of Birth: 10/15/72

Additionaladdress

Blk 46 Marine Crescent, #08-46, Singapore, Singapore, 440046

Timeline

GUEST RELATIONS OFFICER

Jetquay
04.2024 - Current

GROUND OPERATIONS MONITORING OFFICER

CAAS
03.2023 - 03.2024

CUSTOMER SERVICE OFFICER

SATS
02.2021 - 02.2022

LEADING STEWARDESS

Singapore Airlines Ltd
04.1995 - 04.2020

GCE O LEVELS -

Broadrick Secondary School

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Norhayati Md Shariff