Norhayati Md Shariff
Singapore
Summary
Dedicated and knowledgeable individual with extensive experience in delivering exceptional customer service to a diverse range of clients.
Overview
30
30
years of professional experience
Work History
GUEST RELATIONS OFFICER
Jetquay
04.2024 - Current
- Ensured premium service standards by effectively managing VIP guest interactions.
- Assisted incoming guests promptly.
- Displayed proficient communication to ensure professionalism.
- Managed guest issues effectively, resulting in increased retention.
GROUND OPERATIONS MONITORING OFFICER
CAAS
03.2023 - 03.2024
- Conducted audits of various airport areas including immigration and baggage.
CUSTOMER SERVICE OFFICER
SATS
02.2021 - 02.2022
- Facilitated customer assistance at departure and arrival times.
- Provide whatever help paxs need
LEADING STEWARDESS
Singapore Airlines Ltd
04.1995 - 04.2020
Education
GCE O LEVELS -
Broadrick Secondary School
Singapore, SingaporeSkills
- Interpersonal skills
- Guest recovery
- Performance monitoring
- Exceptional communication
- Conflict resolution
- Problem-solving abilities
- Active listening
- Concierge services
- Strong empathy
- Attention to detail
- Cross-cultural sensitivity
Personal Information
Date of Birth: 10/15/72
Additionaladdress
Blk 46 Marine Crescent, #08-46, Singapore, Singapore, 440046
Timeline
GUEST RELATIONS OFFICER
Jetquay
04.2024 - Current
GROUND OPERATIONS MONITORING OFFICER
CAAS
03.2023 - 03.2024
CUSTOMER SERVICE OFFICER
SATS
02.2021 - 02.2022
LEADING STEWARDESS
Singapore Airlines Ltd
04.1995 - 04.2020
GCE O LEVELS -
Broadrick Secondary School
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