Aravindran Vallaban
Summary
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully managed concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
About
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Executive Concierge (SEC)
P-Serv
06.2022 - Current
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating my ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through my development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties and pass probations
- Able to Build strong relationships with customers through positive attitude and attentive response.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained 5 new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Locker Assistant
V locker
08.2019 - 03.2022
- Expectance of 1000 guest everyday across globe visiting Legoland
- Assisting guests to purchase locker and rectify technical issues
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Interact with other departments to ensure full guest service
- Write requisitions for supplies, replacement and provide information on facilities services
- Maintain customer service & professional administration
- Fast paced Environment
- Frequent Multitasking situations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained new employees on proper protocols and customer service standards.
Administrator
S A Property Management Sdn. Bhd
01.2019 - 08.2019
- Coordinated office activities and operations to secure efficiency and compliance to company policies
- Managed agendas/travel arrangements/appointments etc
- Managed over 50 phone calls and correspondence (e-mail, letters, packages etc.) everyday
- Supported budgeting and bookkeeping procedures
- Tracked stocks of office supplies and place orders when necessary
- Submitted timely reports and prepare presentations/proposals as assigned
- Created user accounts and assigned permissions.
- Maintained personnel records and updated internal databases to support document management.
- Engaged in user support interactions via telephone, chat and email platforms.
Education
Advance Diploma - Business Management
Asia E University
Johor Bahru07.2019
High School Diploma -
Bangalore International Academy
Bangalore2016
Skills
Skills
- Interpersonal and Communication Skills
- Adaptability & Analytical skills
- Effective Customer Service
- Strong work ethics
- Team Player & Leadership Skills
- Work Planning and Prioritization
- Complex Problem-Solving
- Inventory Management
- Staff Management
- Computer skills
- Teamwork and collaboration
- Problem-solving and troubleshooting abilities
- SOP Adherence
- First Aid/CPR
Accomplishments
- Received recognitions for multiple Extra mile services.
- First employee in P-Serv and Jewel Changi Airport to achieve all 3 tiers of Sparklers award (Bronze, Silver, Gold) within my first 7 months of joining, recognizing best performance based on guests feedback and compliments.
- Chosen to be as Team lead for Ad-hoc Disney event hosted by Jewel, successfully lead 20 Ushers to a memorable and challenging event.
- Chosen to be Acting supervisor on my 5th month for my Concierge team. And completed my training successfully under 1 month.
- Supervised team of 8 staff members.
- Monetary Transactions - Handled cash, e-wallet, credit and automatic debit card transactions with 100% accuracy.
Individual Achievements
Additional Information
Reference
- Ms. Kayathiri - IT Support Analyst at Nuveen Singapore Pte Ltd) (+65 81218526)
Preference
- Expected Basic Salary SGD2500
- Willing to travel: Yes
- Availability: 1 Month Notice
Hobbies
- Sports
- Outdoor activities
- Tech Savvy
- Passionately learning Cybersecurity and other IT courses
- Gaming and solving puzzle
- Travel
Languages
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Kannada
Advanced (C1)
Timeline
Senior Executive Concierge (SEC)
P-Serv
06.2022 - Current
Locker Assistant
V locker
08.2019 - 03.2022
Administrator
S A Property Management Sdn. Bhd
01.2019 - 08.2019
Advance Diploma - Business Management
Asia E University
High School Diploma -
Bangalore International Academy
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