Letchumy Murugan

Changi Lounge

• Greet and welcome guests.
• Meet guest needs and support the operations of the lounge.
• Serving food and beverages (including alcohol).
• Back of house duty's (Washing up/dishwasher/wiping tables)
• Everyday stock counting of goods,food and beverages.

Changi Experience Studio

• Greet and welcome guests.
• Providing excellent customer service by assisting customers with purchasing ticket.
• Explain how to use travel guide to enjoy the games.
• Assisting with flight simulator.
• Make sure all touch points works well every hour.

• Take orders and serve food and beverages items to customers
• Ensure customers they are satisfied with their dining experience and enjoying their meals.
• Process customer payments.
• Collaborated with team members to ensure smooth operations during peak service hours.

Production Coordinator

• Coordinated with production team to support productivity targets and deadline management.
• Monitored and tracked progress of all production tasks for on-time delivery.
• Streamlined workflow processes, enhancing overall team performance and output quality.
• Reviewed in-house stock to determine materials availability for production jobs.
• Submit LMW report every month.
• Managed daily operations on the production floor, maintaining a safe and organized workspace.
• Liaised with production manager, suppliers and vendors to support production needs.
• Boosted team productivity, assigning tasks according to individual strengths and capabilities.

Front desk

• Greeted, registered, and assigned rooms to guests.
• Processed guests check ins and outs while providing excellent customer service.
• Handled and resolved customer complaints and/or issues.
• Answered incoming calls and make online reservation.