Amna Aslam
Student
Doha
Summary
With three years of hands-on experience in customer sales and support, I bring a proven track record of delivering exceptional service and driving sales growth. Complemented by a bachelor's degree in Accounting and currently pursuing a master's in Accounting and Finance, I possess a strong foundation in financial principles and analytical skills. Dedicated to continuous learning and professional development, I am committed to contributing to organizational success through my multifaceted skill set and passion for excellence.
Overview
5
5
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Customer Sales & Support Coordinator - Finance Department - Contract
University of Doha for Science and Technology
Doha
01.2021 - 12.2024
- Analyzed incoming book orders from suppliers, ensuring accuracy in inventory replenishment
- Maintained meticulous stock inventory control records, enabling real-time tracking and optimizing inventory management
- Utilized Point of Sale (POS) system to compute sales prices and accurately calculate customer purchase totals
- Proficiently processed cash and card payments for sales transactions, ensuring financial accuracy and customer satisfaction
- Managed and disbursed petty cash for various departments, maintaining financial transparency and accountability
- Assisted in quarterly and monthly inventory examinations, contributing to the accuracy of financial records
- Recorded sales transactions and managed voided receipts efficiently using CRM software
- Processed refunds through the system and POS, adhering to company policies and customer service standards
- Provided hands-on, on-the-job training to student assistants, ensuring a smooth transition into their roles and a high level of performance
- Designed and managed work schedules for student assistants
- Delivered targeted training and mentorship to enhance individual and team performance, fostering a culture of continuous improvement
- Authored a comprehensive training manual for student assistants
Cash Management Associate - Freelance
Zoom Events
Doha
02.2023 - 03.2023
- Accurately process and manage cash transactions, providing precise change and issuing receipts
- Compile and maintain detailed records of daily cash transactions
- Prepare and submit daily cash reports to the managerial team, highlighting any discrepancies
- Reconcile daily cash transactions with receipts and financial records
- Deliver excellent customer service by addressing inquiries and providing information regarding cash transactions
- Handle customer concerns professionally and escalate issues as necessary
- Execute end-of-day cash reconciliation procedures, ensuring accuracy in accounting for all transactions
Sales and Customer Service Representative - Freelance
Zero Gravity Qatar
Doha
12.2022 - 02.2023
- Maintained meticulous records of daily sales transactions and conducted financial reconciliations to ensure accuracy in fund balancing
- Generated daily closing reports to provide essential financial insights
- Offered comprehensive information to customers regarding available facilities
- Monitored customer activities to ensure strict adherence to established rules
- Efficiently handled ticket sales and processed cash/card payments
- Recorded and maintained detailed customer information
- Proactively identified and reported operational issues to management, contributing to timely problem resolution and process improvement initiatives
Educational Mentor - Part Time
University of Doha for Science and Technology
Doha
01.2020 - 07.2022
- Conducted tailored tutoring sessions and mock exams for diverse courses
- Facilitated both online and in-person classes to meet student needs
- Provided project and assignment assistance, promoting student success
Education
M.Sc. Accounting and Finance - Accounting and Finance
University of Doha for Science and Technology
01.2023 - 1 2025
B.B. AAcc- Accounting - Accounting
University of Doha for Science and Technology
01.2019 - 1 2022
Skills
Excellent CommunicationAdaptabilityCritical ThinkingStrong Work EthicTechnology ExpertiseData Analysis
Presentation Design
Presentation Design
Behavioral support
Employee Supervision
Staff Management
Administrative Management
Performance Management
Inventory Management
Interpersonal Skills
Decision-Making
CRM Software
Problem-solving abilities
Time Management
Administration and Operations
Certification
Certified Management Accountant (CMA) Certification, Institute of Management Accountants, 2023-01-01, 2026-12-31, Doha, Qatar
Personal Information
- Place of Birth: Doha, Qatar
- Date of Birth: 10/02/00
References
Available upon request
Timeline
Cash Management Associate - Freelance
Zoom Events
02.2023 - 03.2023
M.Sc. Accounting and Finance - Accounting and Finance
University of Doha for Science and Technology
01.2023 - 1 2025
Sales and Customer Service Representative - Freelance
Zero Gravity Qatar
12.2022 - 02.2023
Customer Sales & Support Coordinator - Finance Department - Contract
University of Doha for Science and Technology
01.2021 - 12.2024
Educational Mentor - Part Time
University of Doha for Science and Technology
01.2020 - 07.2022
B.B. AAcc- Accounting - Accounting
University of Doha for Science and Technology
01.2019 - 1 2022