Rafidah Md Safari
Summary
More than 10 years of working experience in both MNC and SME. Major in business studies. In possession of excellent communication and leadership skills due to professional experience liaising with people around the world. Strong ability to multitask and prioritize workloads. With many years of working experience and acquire a high skill set, I am able to contribute to your company's success. My experience and skill sets will be an asset to your company to meet the company's growth in the long run.
Dynamic individual with hands-on experience in customer service and administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Support (Contract)
M1 Limited
08.2023 - 04.2025
- Build solid relationships with corporate customers(end users) and internal stakeholders to ensure excellent customer experience.
- Identify challengers that customers would encounter and recommend sound solutions to them through M1 business mobility service options such as IoT, 4G, BYoD business etc
- Drive end to end sales process for higher efficiency and success such as meeting customers(end users) scoping the requirements, preparing sales proposals, negotiating terms of sales, closing the deal till the delivering of recommended services
- Attend to end users' daily enquiries such as handset pricing, billing and handset familiarisation
- Take stock of the onsite Mobile handset inventory
- Collate monthly sales report and attend weekly sales meeting
- Communicate and work closely with M1 Indoor Sales Support,4C & Customer Service Operations to enable sales activities
- Enhanced customer satisfaction with prompt and accurate order processing.
- Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.
- Organized internal meetings and conference calls, ensuring all relevant parties were informed of agenda items beforehand for optimal outcomes during discussions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained up-to-date records, contributing to accurate sales forecasting and reporting.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
- Streamlined processes for increased efficiency in sales support tasks.
- Boosted sales by providing effective administrative support to the sales team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Shipping Officer
Mohar Shipping
01.2020 - 07.2023
- To prepare shipping documentations including all documentations related to export activities
- Correspond with banks and fellow offices / agents worldwide
- Ensure smooth export documentation and shipment arrangements
- Laytime and demurrage calculations
- Ensured on-time deliveries by closely monitoring shipment progress and resolving issues promptly.
- Processed required paperwork to expedite handling of shipped and received goods.
Sea freight Executive
Logico Express
01.2013 - 12.2019
- Prepare and process import documentation, including invoices, shipping documents, customs forms, ensuring accuracy and compliance with applicable regulations
- Liaise with customers/customs/agents/suppliers on shipping arrangements
- Arrange transport and Singapore Custom Permit declaration
- Monitor and track shipments to ensure timely delivery and resolve any issues or delays in coordination with relevant parties
- Follow-up for vessel/ shipment date & email details to customer
- Increased accuracy in billing processes by regularly reviewing invoices and addressing discrepancies promptly.
- Proactively addressed customer inquiries related to their shipments, demonstrating exceptional communication skills while providing prompt resolutions.
- Collaborated with sales team to develop customized solutions for clients'' unique shipping needs, resulting in improved client retention rates.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange shipments.
- Maintained up-to-date price lists to accurately calculate shipping and demurrage costs.
- Ensured on-time deliveries by closely monitoring shipment progress and resolving issues promptly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Partnered with representatives from different carriers to arrange materials shipments.
Education
Diploma - Maritime and Offshore Management
Singapore Polytechnic
03.2020
Higher Nitec - International Trade (Logistics)
ITE College East
09.2013
Nitec - Office Skills
ITE College Central
03.2009
Skills
- Teamwork and collaboration,
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Computer skills
- Organizational skills
- Decision-making
- Problem resolution
- Friendly, positive attitude
Certification
- Advanced Excel, NTUC Learning Hub, Dec 2020
- Certificate in Bookkeeping (Level 1), Bookkeeping College, Apr 2018
- JavaScript Programming for Beginners, Tertiary Infotech, May 2023
Timeline
Sales Support (Contract)
M1 Limited
08.2023 - 04.2025
Shipping Officer
Mohar Shipping
01.2020 - 07.2023
Sea freight Executive
Logico Express
01.2013 - 12.2019
Diploma - Maritime and Offshore Management
Singapore Polytechnic
Higher Nitec - International Trade (Logistics)
ITE College East
Nitec - Office Skills
ITE College Central
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