Rafidah Safari
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Support (Contract)
M1 Limited
08.2023 - 04.2025
- Build solid relationships with corporate customers(end users) and internal stakeholders to ensure excellent customer experience.
- Identify challengers that customers would encounter and recommend sound solutions to them through M1 business mobility service options such as loT, 4G, BYoD business etc.
- Drive end to end sales process for higher efficiency and success such as meeting customers(end users) scoping the requirements, preparing sales proposals, negotiating terms of sales, closing the deal till the delivering of recommended services.
- Attend to end users' daily enquiries such as handset pricing, billing and handset familirisation.
- Take stock of the onsite Mobile handset inventory.
- Collate monthly sales report and attend weekly sales meeting.
- Communicate and work closely with M1 Indoor Sales Support,4C & Customer Service Operations to enable sales activities.
Shipping Officer
Mohar Shipping
01.2020 - 07.2023
- To prepare shipping documentations including all documentations related to export activities.
- Correspond with banks and fellow offices / agents worldwide.
- Ensure smooth export documentation and shipment arrangements.
- Laytime and demurrage calculations.
Sea freight Executive
Logico Express
01.2013 - 12.2019
- Prepare and process import documentation, including invoices, shipping documents, customs forms, ensuring accuracy and compliance with applicable regulations.
- Liaise with customers/customs/agents/suppliers on shipping arrangements.
- Arrange transport and Singapore Custom Permit declaration.
- Monitor and track shipments to ensure timely delivery and resolve any issues or delays in coordination with relevant parties.
- Follow-up for vessel/ shipment date & email details to customer.
Education
Diploma in Maritime and Offshore Management - Maritime Economics and Shipbroking, Maritime Law and Insurance, Cargo Management and Ship Surveying
Singapore Polytechnic
03.2020
Higher Nitec in International Trade - Warehousing and Inventory Management, Principles of Purchasing, Cargo Documentation & Practices, Business Environment, Logistics and Supply Chain Management, Communication Skills and IT, Freight Operation and Distribution Management, Material Planning
ITE College East (Part-Time)
09.2013
Nitec in Office Skills - Office Communication, Office Software Application, Customer Relations, Basic of Personal Finance, Sports and Wellness, Life Skills for Personal Development, Principles of Office Administration, Business Events and Organisation, Business Etiquette and Grooming, Small Business Management
ITE College Central
03.2009
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Strong verbal communication
Certification
- Advanced Excel, NTUC Learning Hub, 12/01/20
- Certificate in Bookkeeping (Level 1), Bookkeeping College, 04/01/18
- JavaScript Programming for Beginners, Tertiary Infotech, 05/01/23
Personal Attributes And Key Skills
- Problem- solving
- Detail Oriented
- Time Management
- Decision Making
- Independent
- Team work
- Quick Learner
- Organised
- Confidence
- Initiative
- A growth mindset
- Conscientiousness
- Creativity
- Attention to detail
- Leadership
- Empathy
- Ambition
- Initiative
Timeline
Sales Support (Contract)
M1 Limited
08.2023 - 04.2025
Shipping Officer
Mohar Shipping
01.2020 - 07.2023
Sea freight Executive
Logico Express
01.2013 - 12.2019
Higher Nitec in International Trade - Warehousing and Inventory Management, Principles of Purchasing, Cargo Documentation & Practices, Business Environment, Logistics and Supply Chain Management, Communication Skills and IT, Freight Operation and Distribution Management, Material Planning
ITE College East (Part-Time)
Nitec in Office Skills - Office Communication, Office Software Application, Customer Relations, Basic of Personal Finance, Sports and Wellness, Life Skills for Personal Development, Principles of Office Administration, Business Events and Organisation, Business Etiquette and Grooming, Small Business Management
ITE College Central
Diploma in Maritime and Offshore Management - Maritime Economics and Shipbroking, Maritime Law and Insurance, Cargo Management and Ship Surveying
Singapore Polytechnic
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