Aminah Md Taha

• Mentored junior staff members to develop their skills, leading to higher performance levels.
• Streamlined workflow processes for improved team efficiency and increased productivity.
• Improved response times with efficient resource allocation, ensuring prompt support for all customers.
• Devised innovative problem-solving techniques to address unique client concerns swiftly.
• Manage a 563 room , full service , 2 wings property
• Maintain IHG brand service standards in Reservation Handling from Individual guest rooms to Group reservations.
• Liase with various OTA and Corporate partners for Room Sales for corporate or group business needs.
• Work alongside various department stakeholders such as Finance, Front Office and Food & Beverage.
• Maintain efficient handling of pre-payment charge transactions into Opera.
• Inventory management across various platforms.
• Rate loading into CRS and 3rd party platforms.
• Handling of Guest complaints and Service Recovery.
• Successfully assisted Management team with opening of Jewel Wing of 243 rooms in terms of System configurations, setup and operations.
• Systems / Applications

Opera / OXI

IHG Concerto

Fastcom commission handling

Adyen

Room Upsell

Stayplease

Infrasys

Manage a 778 room and 1252 room , full service property (Fairmont and Swissotel)

Maintain brand service standards in Reservation Handling from Individual guest rooms to Group reservations via phone amd email.

Liase with various Travel and Corporate accounts for reservations or cancellations.

Refresh Online reservations systems