Muhammad Hasri bin Mohd Sumanteri

Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns .I provide accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience. I will assist in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.

Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.

Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.

I was required to assist in day to day operation and was responsible for meeting the KPI's. With the experience had in the retail industry over the years, the outlet that i am attached to never suffer any loses.

• Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.

Working in AW Lab help me to progress as an individual as i am responsible in the training of staff and reviewing their work performance. Writing the weekly report of customer interest, new products and current trends, really help me to improve on my personal relations skills, as there is a need for me to approach customers frequently. I also work very closely with the company designers to assist in the visual merchandising. Lastly to ensure all staff hit their daily KPI's and their weekly roster to have sufficient staff on the day of operation.

I learned a lot about fabric and formal wear. Working in Massimo Dutti open up my vision and to look at things in a different prospective. I have enhanced my knowledge on accesories and footwear. I believe i have a very good relationship with regular customers because they will contact me for any new product launch, promotions and event.

Exceeded sales targets consistently by utilizing effective upselling techniques and building strong relationships with both new and existing clientele.