Abdul Hafid Hafid bin Mohamed Gaus

With a deep commitment to passion, dedication, and focus, I have built a successful career in the hospitality industry. Adaptable and driven, I thrive in fast-paced environments, skillfully managing multiple tasks while thinking creatively to find innovative solutions. In my current role as Hotel Manager at Crowne Plaza Changi Airport, I spearheaded a $22 million renovation project from July to December 2023. This transformative initiative encompassed guestrooms, the gym, meeting spaces, and Allora Italian Restaurant, enhancing guest satisfaction, operational efficiency, and the hotel’s market positioning. During my 7 years in Jakarta from 2016 to 2023, I led F&B outlet renovations, repositioned dining concepts, managed CSR projects, and navigated both the COVID-19 crisis and post-pandemic recovery. These responsibilities required innovative, out-of-the-box initiatives while immersing myself in the local culture and becoming fluent in Bahasa Indonesia. These experiences not only strengthened my leadership and operational expertise but also deepened my understanding of the Indonesian hospitality landscape, guest preferences, and service expectations. Guided by strong family values, I am proud to share my life with my Indonesian wife and our 8-year-old daughter. These values shape my leadership style, emphasizing responsibility, continuous learning, and fostering collaborative environments where teams can excel. Looking ahead, I remain passionate about integrating AI, new technologies, and robotics to streamline operations and elevate guest experiences. I am excited to pursue new opportunities in Indonesia, including Bali, where I can contribute my leadership experience, regional expertise, and commitment to excellence in a high-growth, forward-thinking environment.

• Harvard Manager Mentor Program – Business Plan Development, Leading People & Strategic Thinking, 2017
• CHESS Program - Competitive Hospitality Education Simulation Series, 2012
• HM/RM/EAM Executive Development Program by Shangri-La, 2012
• Self Paced Leadership Development Program – Shangri-La Program, 2009
• Training on Effective Management, Maintenance and Auditing the Internal ISO 14001:2004 (EMS) ISO 19011 Auditing Guidelines, 2008
• Shangri-La Care Program, Penang, Malaysia, 2007
• Shangri-La’s Food Safety Training Certificate, Penang, Malaysia, 2007
• Singapore 2006 Customer Service Training Programme, Singapore, 2006
• Introduction to Whole Brain Learning, Singapore, 2005
• Facilitation for Workplace Learning, Organizational Effectiveness & Leadership, 2004
• Managing Food Hygiene & Safety, Singapore, 2003
• Higher Certificate in Wines and Spirits, WSET Awards, Singapore, 2001
• ServSafe Certification, Food Protection Manager, Singapore, 2001
• Excellent Customer Service, Singapore, 2000
• Basic Hotel Fire Safety, Dubai, UAE, 1998
• Diplôme d’Initiation à la Degustation des Vins de Bordeaux, France, 1998
• Diploma in Hotel and Restaurant Management (ICS), Singapore, 1997

• Place of Birth: Singapore
• Number of Children: 1
• Date of Birth: 07/28/74
• Nationality: Singaporean
• Marital Status: Married

• Appreciation of fine wines, cigars and pipes
• The art of watch making
• What’s happening in the gourmet and entertainment industry
• Snooker and darts

The only Singaporean cigar roller in the wold