Alicia Nyan Wen Qian

• Handling high volume of incoming calls efficiently and finding satisfactory resolutions for learners.
• Provide after-sales service to learners that have upcoming classes by contacting each learner for their attendance status.
• Resolve learners' complaints with empathy, resulting in increased loyalty and repeat business.
• Assist in rescheduling and withdrawal requests by learners.

Reason for leaving: Retrenched due to company being suspended for 3 months.

• Weekly inventory management processes to ensure optimal stock levels were maintained.
• Provide after-sales customer service support to individual and corporate learners through phone calls, email and walk-in.
• Assist in daily operational tasks in the training centre, as well as other ad-hoc tasks assigned by the centre manager.
• Ensure data accuracy by meticulously verifying and correcting information during entry into Excel.

Due to company's restructuring, role transitioned to Course Enrolment Executive.

• Order fulfillment by following established protocols for picking and packing procedures.
• Enhanced order accuracy by meticulously picking items and verifying product information.
• Carry out other ad-hoc duties issued by supervisor.

Reason for leaving: School holiday ended.

• Maintaining strict adherence to government regulations by regulating human traffic going into the store to during the COVID-19 period.
• Temperature screening for all patrons as well as ensuring safety distancing in the store.

Reason for leaving: One month contract ended.

• Receiving of laboratory samples from walk-in clients.
• Daily data entry for incoming samples.
• Establishing an organized filing system that streamlined document retrieval and scanning of documents.
• Answering of incoming phone calls from clients to resolve any queries.
• Provide exceptional customer service to walk-in clients through prompt response time.

Reason for leaving: To further studies.

• Engaging with customers, answering questions and provide customer service to walk-in customers.
• General sales and promoting of alcohol products during the festive season.
• Cashiering duties for customers.
• Daily housekeeping and closing of store.

Reason for leaving: Event ended

• Carry out daily in-process testing of production samples and incoming raw materials.
• Filing and sorting of documents into respective folders.
• Keying in test data into excel sheet.

Reason for leaving: To enter a full-time job after graduation.