AIDIL ABDULLAH
SINGAPORE
Summary
An independent, honest and self-motivated individual who is always willing to learn, relearn and unlearn, to suit the nature of my duties. Having bagged with me the experiences I have in the service industry ever since at the age of 16, it is without a doubt that I have always been a service-oriented enthusiast. Henceforth, with the skills and experiences I have acquired all of these years, I believe that I can be a part of the team that maintains and uphold the success of your company.
Overview
32
32
years of professional experience
Work History
Customer Service Officer
Frasers Property
09.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Agent
DHL Supply Chain
08.2021 - 07.2022
- Demonstrated empathy in handling difficult situations (COVID patients) and ensuring a smooth transfer to the facility provided for recovery.
- Effectively managed escalations from patients with regards to their transfer to the facility due to situations or immobility
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Officer
SPH RETAIL
12.2018 - 06.2021
- Manning of Information Counter & report writing
- Assists shoppers with carpark redemption & mall's promotion giveaways
- Handling of mall vouchers & sales transactions
- Assists MarCom with campaigns & promotions
- Works closely with the Centre Management Office, Security and Technicians to ensure smooth daily operations of the mall
Concierge Officer
KEPPELLAND RETAIL
06.2018 - 09.2018
- Manning of Information Counter & report writing
- Assisted shoppers with carpark redemption & mall's promotion giveaways
- Worked closely with the Centre Management Office, Security and Technicians to ensure smooth daily operations of the mall
Customer Service Officer
SAVILLS PROPERTIES
01.2018 - 05.2018
- Manning of Information Counter & end of the month report writing
- Ensured the smooth transaction of mall vouchers and redemptions
- Assisted shoppers with general queries
- Followed up to complaints & enquiries
Self Employed Family's Business
WARUNG BOYAN
04.2011 - 12.2017
- Company Overview: Self Employed Family's Business
- Managed a Muslim food stall
- Ensured the freshness of food served
- Stocks inventory
- In charge of account
- Closure of family's business in December 2017 after the demise of my mom
- Self Employed Family's Business
Customer Service Officer
THE ESPLANADE CO. LTD
03.2007 - 03.2011
- Company Overview: Esplanade
- Manning of Information Counter for visitors to the centre
- Conducted tours for the various performance halls in Esplanade
- Handled of cash from the sales of guided tours
- Venue Officer for events in the performance halls
- Report writing at the end of an event
- Handled a pool of ushers
- Esplanade
Guest Service Executive
TRISTAR INN HOTEL
01.2005 - 12.2006
- Manning the Front Desk of the hotel for guests
- Ensured smooth check-ins & check-outs of hotel guests
- Handled cash and various card transactions from daily sales of rooms
- Basic paperworks (e.g report writing at the end of the day)
Assistant Supervisor
BON FOOD PTE LTD
01.2002 - 01.2004
- Company Overview: Orange Julius
- Managed daily sales of the store
- Basic duties (e.g product knowledge, handling of cash)
- Assisted the supervisor in staff rostering
- General duties (e.g general cleanliness of the store, stock taking)
- Report writing for daily and month end sales
- Orange Julius
Supervisor
ANDERSENS ICE CREAM
01.1996 - 01.1998
- Company Overview: Capitol Building
- Manning the operation of the outlet
- Basic duties (e.g product knowledge, cone making and handling cash transactions)
- General duties (e.g general cleanliness of the outlet, stock taking)
- Report writing for daily and monthly sales
- Capitol Building
Customer Service Officer
ABR HOLDINGS
01.1993 - 01.1996
- Company Overview: Swensen's
- Cashiering duties inclusive of cash and card transactions
- Preparation of food for customers
- General duties (e.g cleanliness of working areas, stock inventory)
- Swensen's
Education
GCE 'O' Level - 2 credits
BEDOK VIEW SECONDARY
01.1993
PSLE -
MAY PRIMARY
01.1989
Skills
- Natural team player
- Eloquent communication skills
- Great communication skills
- Well-organised
- Multi-tasker
- Cheerful
- Responsible
- Hardworking
- Good personality
- Fast learner
- Able to adapt to new environment
- Able to adapt to new people
- Works well under pressure
- Willing to try out new experiences
- Willing to take up challenges
- Microsoft Office application proficient
Miscellaneous
Singapore Police Force, Completed, 01/01/98, 12/31/01, $2280/- (SPH RETAIL), $2400/
Personal Information
Date of Birth: 09/17/77
Coursework
HOW TO SAY 'NO' GRACEFULLY TO CUSTOMERS WORKSHOP, 12/29/10
Languages
English
Bilingual or Proficient (C2)
Indonesian
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Frasers Property
09.2022 - Current
Customer Service Agent
DHL Supply Chain
08.2021 - 07.2022
Customer Service Officer
SPH RETAIL
12.2018 - 06.2021
Concierge Officer
KEPPELLAND RETAIL
06.2018 - 09.2018
Customer Service Officer
SAVILLS PROPERTIES
01.2018 - 05.2018
Self Employed Family's Business
WARUNG BOYAN
04.2011 - 12.2017
Customer Service Officer
THE ESPLANADE CO. LTD
03.2007 - 03.2011
Guest Service Executive
TRISTAR INN HOTEL
01.2005 - 12.2006
Assistant Supervisor
BON FOOD PTE LTD
01.2002 - 01.2004
Supervisor
ANDERSENS ICE CREAM
01.1996 - 01.1998
Customer Service Officer
ABR HOLDINGS
01.1993 - 01.1996
PSLE -
MAY PRIMARY
GCE 'O' Level - 2 credits
BEDOK VIEW SECONDARY
Similar Profiles
CHONG MUI CHINCHONG MUI CHIN
MARKETING ADMIN at FRASERS PROPERTYMARKETING ADMIN at FRASERS PROPERTY
Teo Pei Shi PatriciaTeo Pei Shi Patricia
Customer Service Officer at Frasers PropertyCustomer Service Officer at Frasers Property
SUPAKIAT JitchawSUPAKIAT Jitchaw
Office Engineer at Frasers Property Home (Thailand) Co., Ltd.Office Engineer at Frasers Property Home (Thailand) Co., Ltd.