Teo Pei Shi Patricia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Frasers Property
08.2021 - 11.2021
- Manage and ensure smooth operations of the Information Counter
- Handle administrative duties which includes but not limited to covering of reception duties (when required), tracking of lost and found items, preparing of redemption reports
- Assist in crowd management when required
- Assist in the sale and redemption of vouchers; ensuring accuracy in voucher movement and monies collected
- Administer mall-wide redemptions during campaigns and help out when required during events
- Handle shopper feedback and incidents professionally
Tea Barista
Rnb Tea
06.2019 - 03.2021
- Responsible for the preparation of tea and toppings as per SOP
- Ensure freshness of product ingredients and raw materials, keeping track of all items by rotating stocks
- Other duties include taking of orders, cashiering and ensuring high standard of personal hygiene and cleanliness at work station
- Assisting management with pre-opening or closing duties and other duties as required by the manager
Retail Assistant
Thegreyspace.co
06.2018 - 12.2018
- Stock taking and maintain proper display appearances
- Ensure customers are well-informed on any current sales and store return policy
- Issue receipts, refunds, or change due to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Retail Assistant
Uniqlo Pte Ltd
07.2016 - 09.2017
- Attend and provide quality and pleasant customer service in a professional manner
- Contributing to achieving store goals in monthly sales
- Assist in general cleaning, price tagging and replenishing inventory
- Perform any other duties that may be assigned from time to time by the manager or supervisor of the store
Accounts Assistant (Intern)
Courts Pte Ltd
04.2017 - 08.2017
- Support duties related to accounts receivable functions
- Assist with preparation of financial statements and reports
- Performing basic office tasks, such as filing, data entry, processing of mails
Waitress
Fruit Paradise
11.2014 - 12.2014
- Attend and greet lively to walk-in customers
- Taking food and drink orders and recommend specialty
- Serve customers their orders and to assist customers to have comfortable dining experience
- Clearing and setting up tables and do table management
- Perform cashiering duties and present bills to the customers
- Always ensuring and maintaining store hygiene and cleanliness at all times
- Wiping of dinnerware and cutlery
- Assist management with pre-opening or closing duties and other duties as required by the manager
Education
Bachelor of Science - Accounting and Finance
Singapore Institute of Management – University of London
08.2023
Diploma - Accounting
Singapore Institute of Management
06.2020
Higher Nitec - Accounting
Institute of Technical Education
03.2018
GCE - Mathematics
Greendale Secondary School
12.2016
Mee Toh Primary School
10.2011
Skills
- Customer Support
- Data Entry
- Accounts Payable and Receivable
- Income Statements
- Microsoft Office
Additional Information
- Awarded with Food and Beverage Safety and Hygiene Policies and Procedures by Koufu Pte Ltd 2015
- Awarded with Certificate of Participation in the Singapore Youth Festival Competition (Chorale) in Greendale Secondary School 2017
- Awarded with CDC & CCC ITE Scholarship 2016 Awarded with CDC & CCC ITE Scholarship 2008
- Awarded with Gold Award in Singapore Youth Festival Competition (Chinese Dance Category) in Mee Toh Primary School
Timeline
Customer Service Officer
Frasers Property
08.2021 - 11.2021
Tea Barista
Rnb Tea
06.2019 - 03.2021
Retail Assistant
Thegreyspace.co
06.2018 - 12.2018
Accounts Assistant (Intern)
Courts Pte Ltd
04.2017 - 08.2017
Retail Assistant
Uniqlo Pte Ltd
07.2016 - 09.2017
Waitress
Fruit Paradise
11.2014 - 12.2014
Bachelor of Science - Accounting and Finance
Singapore Institute of Management – University of London
Diploma - Accounting
Singapore Institute of Management
Higher Nitec - Accounting
Institute of Technical Education
GCE - Mathematics
Greendale Secondary School
Mee Toh Primary School
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