Adelyn Tay York Koon

• Develop, implement, review and audit the compliance framework and processes related to security operations.
• Ensure compliance training and assessment for security team members are conducted to be familiar with the GRA’s regulations and SOPs.
• Ensure compliance with all regulatory requirements as set down in relevant legislation and policy and procedures.
• Conduct audits of the Security Department to ensure adoption of best practices and compliance to regulation.
• Oversee the investigation of non-compliance and work safety incidents and observations reports and recommend work processes enhancement where necessary.
• Ensure timely submission of reports according to the GRA’s Reporting Requirements.
• Work closely with the BUs and regulators including but not limited to GRA, CCIB, MCYS / NCPG, SPF and promptly resolve all compliance and investigation issues related to security operations.
• Oversee security operations through the implementation of security, customer service, fire and medical emergency and operational support systems, processes and procedures including the BOH to meet the high expectations of our internal and external stakeholders.
• Oversee and ensure the security related plan and procedures (such as Compliances-related matters, Operations-related matters and Knowledge Management) are properly done up and exercised.
• Oversee existing security system design to ensure compliance with RWS security protection plan, RWS business units’ requirements and authorities regulations before implementation.
• Manage audit / inspection queries by internal and external auditors.
• Oversee the department's OPEX and CAPEX budgets, ensuring daily expenditures align with forecasted projections.
• Attend pre-event meetings /site walks with internal and external stakeholders as Security Department’s representative and to plan and coordinate security resources to support the events/ conferences.
• Oversee the Administration of Security Department to ensure smooth operations and effective workflow within the Security Department.

Key areas:

1. Managing office functions

2. Maintain records and documentation

3. Scheduling and Payroll

4. Procurement

• Monitor and manage office supplies, equipment, and inventory to ensure availability and functionality.
• Coordinate with vendors and service providers for office-related needs.
• Approve and monitor office expenditures, including vendor payments and employee reimbursements.
• Maintain accurate and up-to-date records, including employee files, contracts, and reports.
• Oversee the confidentiality and security of sensitive organizational documents/office.
• Provide logistical support for travel arrangements, accommodations, and scheduling.
• Manage event / renovation budgets and ensure all aspects are executed smoothly.
• Set company policies and handle all documentation of company
• Handle all VIPs of company during their stay in Singapore
• Assist Human Resources admin work

• Manage the security operations effectively and efficiently through the implementation of security, customer service, fire and medical emergency and operational support systems, processes and procedures including the Back of House (BOH) to meet the high expectations of our internal and external stakeholders.
• Manage the resorts’ fire safety programme to ensure all fire prevention, protection and response systems, processes and procedures meet the regulator’s standard, thus preventing and minimizing any unnecessary injury or loss of life and / or damage to property arising from an emergency or crisis event. This includes the Food & Beverage outlets and the BOH.
• Coordinate and work with GRA, CCIB, and NCPG, SPF and any regulator and government body to promote and implement the official programmes and plans in alignment with the resorts’ policies and guidelines includes conducting tours on entry operations to The Authorities.
• Work closely with the regulators including GRA, CCIB, MCYS / NCPG and SPF to promptly resolve all compliance and investigation issues on the gaming floors.
• Manage evacuation during an emergency or crisis event according to the approved procedures.
• Provide team members with training, counseling, coaching, and performance evaluations to ensure their long-term development, aligning with Resorts World Sentosa standards.
• Create SOPs, training materials and assessments for the new joiners.
• Managing the security operations and ensuring operational deployments are being carried out effectively and efficiently.

• Provide team members with training, counseling, coaching, and performance evaluations to ensure their long-term development, aligning with Resorts World Sentosa standards.
• Create SOPs, training materials and assessments for the new joiners.
• Manage the operation roaster to ensure staffing.
• Oversee the department's OPEX and CAPEX budgets, ensuring daily expenditures align with forecasted projections.
• Drive sales targets for Kid’s Club and attractions VIP tours packages.
• Promote safe and high-quality service experiences for guests, and address all feedback through investigation and resolution.
• Report to the Director on daily operations and project updates.
• Work closely with various business units, including Entertainment, MICE, Sales, Membership, F&B, ESM, and Carpark & Traffic, to meet objectives.
• Oversee the execution of concerts and special events, such as red-carpet Halloween, Christmas, and Easter, ensuring proper staffing and event coordination.

• Provide team members with training, counseling, coaching, and performance evaluations to ensure their long-term development, aligning with Resorts World Sentosa standards.
• Create SOPs, training materials and assessments for the new joiners.
• Manage the operation roster to ensure staffing.
• Oversee the department's OPEX and CAPEX budgets, ensuring daily expenditures align with forecasted projections.
• Promote and ensure safe and high-quality service experiences for all our guests
• Ensure smooth operations of cleaning vendor and Coach Bay.
• Make sure the Resort cleanliness standard is up to standard
• Reporting to Assistant Director with regards to daily operation and projects
• Work closely with other BU like Entertainment, MICE, Sales, Membership, F&B, ESM, F&B and Carpark and Traffic to get the objectives met

• Provide team members with training, counseling, coaching, and performance evaluations to ensure their long-term development, aligning with Resorts World Sentosa standards.
• Create SOPs, training materials and assessments for the new joiners and yearly assessment.
• Ensure strict adherence to casino policies, government regulations, and internal guidelines.
• Support the planning and promotion of casino events, tournaments, and exclusive activities for members.
• Respond to member inquiries, including tier upgrades, reward point redemptions, and account management.
• Report daily operational updates to the Assistant Vice President.
• Propose solutions or make decisions on escalated issues, reporting to the Vice President as necessary.
• Conduct departmental progress meetings and distribute reports on performance and targets.
• Participate in membership development planning, including promotional strategies and event mechanisms.
• Work closely with The Authorities to ensure up-to-date information on any changes to the regulations

• Facilitate priority check-in for first-class, business-class, or other premium passengers.
• Manage special requests such as seat preferences, meal options, or additional baggage arrangements.
• Coordinate with airline staff to provide priority boarding and fast-track services.
• Assist with luggage handling, ensuring smooth and secure processing.
• Guide VIP passengers through immigration, customs, and security checks using dedicated lanes where applicable.
• Handle complaints or concerns with discretion and efficiency, ensuring customer satisfaction.
• Escort VIP passengers to exclusive lounges, ensuring they are comfortable and have access to all amenities.
• Handle high-profile passengers with utmost professionalism and confidentiality.
• Follow airline and airport policies for VIP handling and security.
• Ensure compliance with safety regulations and aviation guidelines.

• Build and maintain long-term relationships with clients to understand their financial goals.
• Conduct regular meetings to assess clients' financial situations, needs, and risk tolerance.
• Offer guidance on achieving financial goals such as retirement planning, wealth accumulation, education funding, or risk management.
• Assess clients’ insurance needs, including life, health, property, and liability coverage.
• Recommend suitable insurance policies to protect clients against risks and unforeseen events.
• Monitor and review portfolio performance, suggesting adjustments when needed to optimize returns.
• Ensure adherence to financial and insurance regulations, maintaining ethical standards.
• Meet or exceed sales targets and business objectives set by the organization.
• Assist clients with policy renewals, policy changes, and investment plan modifications.
• Stay informed about industry trends, financial markets, and new products.

• Provide detailed information on car features, warranties, financing options, and after-sales services.
• Conduct test drives with customers.
• Prepare and process necessary paperwork for vehicle purchases, including registration and insurance.
• Maintain up-to-date knowledge of available vehicles and their features.
• Stay informed about market trends, promotions, and competitor offerings.
• Follow up with potential and existing customers to ensure satisfaction and encourage repeat business.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Participate in roadshows, events, and promotions to drive sales.

• Provide detailed information on car features, warranties, financing options, and after-sales services.
• Conduct test drives with customers.
• Prepare and process necessary paperwork for vehicle purchases, including registration and insurance.
• Maintain up-to-date knowledge of available vehicles and their features.
• Stay informed about market trends, promotions, and competitor offerings.
• Follow up with potential and existing customers to ensure satisfaction and encourage repeat business.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Participate in roadshows, events, and promotions to drive sales.

• Identify and pursue new business opportunities to achieve sales targets for home loan products.
• Develop and maintain strong relationships with prospective and existing clients, understanding their home financing needs.
• Proactively engage with real estate agents and other referral partners to drive leads and referrals.
• Conduct thorough needs assessments to understand clients’ financial situations and home loan requirements.
• Advise clients on mortgage products, interest rates, repayment structures, terms and conditions and eligibility criteria.
• Maintain regular contact with clients throughout the mortgage application process, providing updates on the status of their loan.
• Resolve any issues or concerns that arise during the loan application, approval, and disbursement stages.
• Stay informed of market trends, competitor offerings, and changes in mortgage rates or policies to provide clients with up-to-date information.
• Work closely with marketing, underwriting, credit, and legal teams to ensure a seamless client experience from loan application to disbursement.

• Ensure passenger safety and comfort throughout the flight.
• Conduct pre-flight safety checks and briefings for passengers, ensuring compliance with safety regulations.
• Respond promptly to emergency situations and assist passengers during evacuations, if necessary.
• Maintain a thorough knowledge of emergency procedures, safety equipment, and aviation regulations.
• Deliver exceptional service to passengers, ensuring their needs are met with professionalism, warmth, and attention to detail.
• Maintain a positive and approachable attitude, fostering a welcoming atmosphere onboard.
• Assist passengers with any special needs or requests during the flight.
• Work closely with fellow cabin crew members to ensure smooth and coordinated operations during the flight.
• Attend ongoing training programs, workshops, and briefings to stay updated on safety procedures, customer service standards, and regulations.
• Maintain personal grooming and uniform standards in line with Singapore Airlines’ corporate image.