Summary
Overview
Work History
Education
Skills
Education
Personal Information
Timeline
Generic
Mohamad Ismail Eskandar Bin Mohamad Osman

Mohamad Ismail Eskandar Bin Mohamad Osman

Singapore

Summary

I am an extroverted and approachable individual with an extensive experience in the customer service line that has made me learn how to engage with diverse customers and handle challenging situations with professionalism and calm. My strong communication skills enable me to build rapport quickly and provide clear, helpful guidance. I am also a reliable team player who supports coworkers whenever they need assistance, fostering a positive and collaborative work environment. With excellent organizational and memorization skills, I efficiently manage tasks and stay focused in fast-paced settings, ensuring smooth operations and high quality service.

Overview

3
3
years of professional experience

Work History

Guest Experience & Ticketing

Resorts World Sentosa
05.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments such as reports and feedback cases from guests

Service Crew

Alphahire ( Agency )
06.2024 - 03.2025
  • Collaborated with team members to meet high standards of service during peak hours.
  • Handling customer inquiries and providing assistance
  • Assisting as a host by welcoming customers to the restaurant, checking reservations, and managing walk-in availability
  • Answering phone calls to handle reservations and respond to inquiries
  • Aided team members throughout their day's responsibilities.
  • Providing help during emergencies as needed
  • Managing cashier services and processing customer payments
  • Enhanced customer satisfaction by providing efficient and friendly service.

Kids entertainer

Kidzania
05.2024 - 10.2024
  • Instructing children according to the requirements of various establishments
  • Entertaining customers through performances at KidZania
  • Being approachable and friendly with customers
  • Supporting the manager with tasks such as organizing birthday party schedules and managing break times/locations for part-time staff
  • Communicated with guests clearly and with good humor to encourage laughter and excitement

Sales associate

Prism
10.2022 - 04.2024
  • Provided product demonstrations during in-store promotions and tech exhibitions.
  • Addressing customer inquiries and providing assistance
  • Facilitating the purchasing process (handling transactions)
  • Clarifying product distinctions and features for customers

Education

Higher NITEC - Passenger services

Institute of Technical Education College East
05.2026

O level -

Springfield Secondary School
12.2023

Skills

  • Customer service
  • Verbal and written communication
  • Team collaboration
  • Performance improvement
  • Efficient task completion
  • Relationship building
  • Multitasking and organization
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Customer engagement

Education

false

Personal Information

  • Place of Birth: Singapore
  • Date of Birth: 12/31/06
  • Gender: Male
  • Nationality: Singaporean
  • Marital Status: Single

Timeline

Guest Experience & Ticketing

Resorts World Sentosa
05.2025 - Current

Service Crew

Alphahire ( Agency )
06.2024 - 03.2025

Kids entertainer

Kidzania
05.2024 - 10.2024

Sales associate

Prism
10.2022 - 04.2024

O level -

Springfield Secondary School

Higher NITEC - Passenger services

Institute of Technical Education College East
Mohamad Ismail Eskandar Bin Mohamad Osman