A detail-oriented and adaptable professional with experience in administrative roles, management, and healthcare laboratory operations. Committed to team collaboration, continuous learning, and contributing to organizational growth.
Overview
7
7
years of professional experience
Work History
Administrative Executive
DAN NA PTE LTD
06.2023 - Current
Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
Collected data, input records, and protected electronic files.
Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
Maintained protocol throughout routine work days and special events.
Scheduled appointments and meetings, organized materials and prepared rooms.
Trained employees in company and regulatory compliance requirements to promote conformance.
Assigned tasks and directed team of office clerks.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Filed paperwork and organized computer-based information.
Coordinated events and worked on ad hoc projects.
Took notes and dictation at meetings.
Wrote reports, executive summaries and newsletters.
Screened personal and business calls and directed to appropriate party.
Upheld strict timetables by maintaining accurate, balanced calendars.
Manager
ANGEL GARMENTS
06.2019 - 06.2022
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Lab Technician
Apollo Speciality Hospitals
04.2018 - 04.2019
Maintained documentation on tests performed in lab.
Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Tracked collected specimens by initialing, dating, and noting times of collection.
Documented experimental procedures thoroughly, facilitating effective communication among team members.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Collaborated with multidisciplinary teams for timely completion of research projects.
Provided support and guidance to junior lab staff.
Cooperated with other technicians to develop and test new protocols.
Education
Master of Science - Microbiology
LADY DOAK COLLEGE OF ARTS AND SCIENCE
INDIA
04-2018
Bachelor of Science - Microbiology
LADY DOAK COLLEGE OF ARTS AND SCIENCE
INDIA
04-2016
Skills
Customer service
File management
Administrative management
File organization
Organizational flexibility
Collaboration and communication
Problem-solving and critical thinking
Appointment scheduling
Event coordination
Information protection
Calendar management
New employee orientations
Record preparation
Expense reporting
Timeline
Administrative Executive
DAN NA PTE LTD
06.2023 - Current
Manager
ANGEL GARMENTS
06.2019 - 06.2022
Lab Technician
Apollo Speciality Hospitals
04.2018 - 04.2019
Master of Science - Microbiology
LADY DOAK COLLEGE OF ARTS AND SCIENCE
Bachelor of Science - Microbiology
LADY DOAK COLLEGE OF ARTS AND SCIENCE
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