Alan Choo Choon Khee
Singapore
Summary
I am writing to express my interest in the IT - EUC Support position at your organization. With a solid background in IT support spanning nearly 20 years, I am confident that my expertise aligns well with the role’s requirements and your organization’s needs. My experience has honed my technical abilities, leadership, and interpersonal skills, and I am eager to leverage these to contribute to your team’s success.
Overview
29
29
years of professional experience
Work History
IT Support
Jurong Port Private Limited
01.2005 - Current
- Responsible for providing 1st and 2nd level IT support
- Troubleshooting and diagnosing issues across various platforms, including Windows and Lotus Notes
- Supporting hardware and peripheral devices
- Performing regular server maintenance
- Track record of independent problem-solving and effective project execution, often under tight deadlines
IT Helpdesk
Delgro Comfort
06.1995 - 06.2005
- Established clear communication channels with clients, ensuring timely updates on issue resolution progress.
- Created detailed reports analyzing helpdesk metrics, identifying trends in common issues and suggesting potential solutions for long-term improvement.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
NA - Diploma in Computer Studies
Informatics Computer School
01.1994
Skills
- Technical abilities
- Leadership
- Interpersonal skills
- Problem-solving
- Project execution
Applicationdetails - Coverletter
I am writing to express my interest in the IT - EUC Support position at your organization. My experience has honed my technical abilities, leadership, and interpersonal skills, and I am eager to leverage these to contribute to your team’s success. I hope to be given the opportunity to contribute to your organization’s objectives and take on new responsibilities that further my career goals.
Preferredname
Alan
Dateofapplication
10/25/24
Positionapplied
IT - EUC Support
Personal Information
Total Experience: Nearly 20 years in IT support
Languages
Chinese (Mandarin)
Intermediate (B1)
English
Intermediate (B1)
Timeline
IT Support
Jurong Port Private Limited
01.2005 - Current
IT Helpdesk
Delgro Comfort
06.1995 - 06.2005
NA - Diploma in Computer Studies
Informatics Computer School
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